Labcorp

"Today, I went to Labcorp (15423 N Dale Mabry Hywy, Tampa location) for my routine thyroid work. The customer service representative informed me that I had an outstanding balance of $85 and insisted that I must pay the full amount before receiving any further service. I expressed that I wasn't prepared to pay the full amount at that moment and suggested a partial payment of around $40-50, but she declined and insisted on full payment upfront. I felt that she lacked empathy and even tried to give me the customer service number instead. I declined her offer as I felt she was unhelpful and not the right person to assist me. It's worth noting that I have good insurance coverage and I'm unsure why I was being charged $85. Despite my willingness to find a compromise and proceed with my blood work, they showed little concern. As a result, I decided to drive to another location where they asked if I could pay $50, to which I agreed. Fortunately, my test was covered, and I received the care I needed without any issues. I wanted to bring this incident to your attention, as I believe it's important for you to address this particular customer service representative's behavior."

"I came as a walk in expecting to wait an hour at least without an appointment as I have at other locations, but I was checked in and called back within 20 minutes of being there. The woman working the front desk was kind and the phlebotomist was very personable. BEST LABCORP AROUND. other labcorp experiences have been truly horrifying but this location gets it right!"

"I had to come in for a new employment drug screening as a walk-in. The time I had to sit in the waiting room was very interesting. The girls were talking about personal business-no windows to keep the chatting to themselves. The way the girls talked was so ghetto. Customer service was alright but they way they speak was ghetto. They should not be working in the medical field talking like that, or at least talk behind close doors/windows where no one cam hear you in the lobby. One of the phlebotomist was chewing gum smacking her mouth, very unprofessional while drawing blood. Nasty if you ask me. I would never recommend anyone coming here. So ghetto! The front desk staff lady was talking with a tone life if she did not want to be working. So ghetto!"

"No issues with my visit. Express check in was really convenient. Phlebotomist was really kind. I was in and out in about 20-30 minutes with an appointment."

"I am really not sure how anyone can complain about this location. The ladies there were so nice, patient, professional, and understanding with not only me but with everyone that came in. I had an appointment later in the morning but decided to go in as a walk-in when they first opened. There was a line of course but I was seen within 30 mins. There were others that had issues with the computer check-in, the front desk woman helped out. There was a deaf man needing help and they adjusted to him so quickly, I was impressed! People asking stupid questions, in my opinion, nice patients and grumpy/confused people.... everyone was treated with nothing but respect and kindness! Great staff! Clean place. Nice environment."