Elliot Roswell Apartments

"My apartment has foundation issues. They move me in an unsafe , inhabitable apartment. It floods every time it rains. insects and worms come form the ground to our apartment(we are on the Terrance level). The venders came and stated the apartment is inhabitable. Told the manager and she didn't seem to care or understand that my roommate has a medical issue that he could die from if he remains in the apartment due to the fact the unit is not habitable. They wanted us to reapply and pay for another apartment instead of correcting it and transferring us to a unit that is livable. I have to pay another deposit...i have to pay another application fee ...i have to pay for my move ...I only been here for two months... How ever some of the staff are pretty okay at their jobs. Lamar the assistant maintenance manager who transferred here recently is a great help. If i could give him a separate review it would be a good one"

"Thankfully the last management was replaced with professionals. I want to send praise to Javell one of the maintenance staff for actually dedicating time and effort to the residence. He has been nothing but respectful and attentive to the needs of my apartment. He is the guy I request to come out for service. His communication is by far much appreciated. I also want to thank Alan! He is also attentive and caring when it comes to his residents. He is always available with a welcoming attitude. Both Alan and Javell reassure you by taking on the attitude of “your problem is my problem” you do not find genuine people who want to connect people to solution. Salute to these gentlemen for taking up the last staff’s slack and chaos they left for them to clean up"

"If I could give them negative stars I would. DO NOT rent here. All reviews are fake unless they are complaints. And it’s funny that they respond to the ones that aren’t complaints. It’s always new management in here. No one knows anything. I have been waiting on a refund check for 5 months at this point and the process that they send you through is ridiculous. Very unprofessional and disappointing. Office staff get smart with you and are always rude. Not to mention that no one returns calls. Not the manager, not corporate, no one. This place is a joke."

"Kenya was amazing! We had so many issues with the apartment we were supposed to move into (totally different complex and company) and she was able to get us something that met all of our needs right away. The staff was very friendly and understanding of our situation and that we needed an apartment on such short notice. :)"

"Flooding when it rains, paying for a “fully remodeled townhome. And a disgusting dinosaur hvac closet with mold. Best part is waiting more than a month to get help from the office for the things we need fixed for obvious reasons. When was told it’d take one week. Hoping there will be new professionalism soon. No explanations on the lack of effort or apologies for the wait. Waste of excitement of a new home and total embarrassment to show friends and family. They have no care in the world for the people who live in the complex. Might as well hire your own help to get things done that are a hazard to health and safety. Won’t help you either if your ceiling falls in from a poorly fixed roof. Have to get a whole new lease and pay more than what you were before. Do not waste your money or time moving here. Hopefully the year will go by fast."