Best Buy

"Scheduling Delivery is horrible. I ordered a big purchase in the Conyers store and the representative said the items would be delivered on Sat 1/6 7a to 7p. I got a called from Best Buy Sat 1/6 morning saying the item can’t be delivered again until Monday 1/8 7a to 7p and it will be delivered by Install Inc. Close to 6p on Monday 1/8, I get a call from Install Inc saying they can’t make it because the Best Buy agent on Saturday shouldn’t have scheduled me for Monday because they don’t service my area on Mondays. He said we can come tomorrow Tuesday 1/9 between 12-2p. At 1:50p on Tuesday 1/9, I tried calling back the Install Inc number but it rang and went to a voicemail that is not set up so I called Best Buy to find out what was going on. Really? Should I have to call or should someone have called me to say they weren’t coming? Best Buy customer care rep was understanding but said there isn’t a delivery showing for today 1/9 and scheduled me for yet a 4th day 1/11 7a-7p. What is going on? 3 delivery dates and still nothing I have paid for have arrived. Is this normal business practice when money has been paid in full? When it was time to pay, I paid and my purchase wasn’t cheap. Why is it so hard to get what I paid for? As big as Best Buy is they don’t have reliable delivery service? This makes me question if my installation will be done correctly - that is, if it ever shows up. I have to work to pay for the purchase. I can’t keep taking off these days just to wait around at the house to see if my items will show up. My payment was guaranteed when I walked out the store so why can’t the items I PAID for be also guaranteed to be delivered and installed on the day promised? This is bad business and is very frustrating and it makes me not want to do business with this store and not have a membership with them either. I see a lot of complaints about Best Buy delivery on Google. Come on Best Buy You Have To Do Better to please your paying customers and members or change your delivery partners because you are looking bad. Is good service totally gone?"

"So before any associates will help you they make you check in and wait 15 minutes before talking to you so that's not ideal. Then items on display will not be in stock, which is really the only reason to come into a brick and mortar location at all to actually see what you will be buying and walk out with it quickly. Except for here with slow service and not actually having anything in stock. Dave yourself time and order online."

"I had a really good experience here. There were plenty of staff and they offered help, but weren't pushy or overbearing. Everyone was very nice and I got exactly what I wanted for what I expected to pay."

"This is the worst shopping experience ever I went into the store to purchase an Apple Watch series 9, and the cashier ordered the wrong watch band. I confirm with the cashier asking her is the band was a medium large. Sport band the cashier said yes she was rushing me through the whole process and acted like she didn’t want to order the watch for me later on I checked my email and discover that I had the wrong band for the watch I went back into the store talk to the manager and basically the manager Stated that she couldn’t Do anything Until the The watch came. This is an inconvenience to me in my family.This is also a Christmas gift and I asked could we just receive a gift card for the band? The manager stated no I will have to come back up there return the watch And complete the process again. Apple is discontinuing this watch. However, I am aware the Best Buy will sell the watch until They have no more inventory. But How am I supposed to know If I’m guaranteed a watch, and when you guys are going to go out of inventory This shouldn’t never happen. The cashiers need to be trained how to not rush a customer.and to Order the right item that the customer is ordering. This is a truly inconvenience for my family and I need someone to fix it ASAP!!!!"

"Very slim selection on the new phone cases but I found some that will work. Had to exchange one right after the purchase bc it didn't fit and the cashier who checked me out said she couldn't find my receipt. I got it exchanged after she finally found it and I ended up leaving my change for her. All in all I was grateful I was able to get phone cases bc I live in North Carolina."