BJ's Wholesale Club

"The only good customer service experience I have had at this location was the with the gentlemen in the Tire department. They were very kind and helpful. I needed to visit member services and the associate that helped me was bothered and seemed like she didn't want to process my transaction. I tried to use the restroom and was informed that the restrooms were closed and that I needed to leave the store, walk outside and all the way over to the Tire area in the rain. The state of the temporary restrooms was absolutely disgusting... I understand that things happen... but there was literally feces in the hinges of the toilet lids, wiped on the counters .. it was so gross I would literally piss on myself than use their temporary restrooms."

"Went to the Conyers store this morning. My shopping experience is usually great. Today I had to use the restroom. Walked to the front of the store and a store associate said the bathroom was out of order. She told me I could use a portable unit in the tire department. I said are you serious? I had to leave the store to go to the restroom. I did come back to finish my shopping and pay for my items. This is ridiculous that the store has no working restrooms for customers. Where are the employees going to the bathroom? This is ridiculous and very bad customer service. If there was a Sam's closer I would not come back to this store."

"I was with their competitors for more than 20 years. BJ’s is much closer than driving across town, I was a little leery trying a new place. To my surprise, I was having some technical difficulties with the online application. When I went to the store John assisted me with the application, because no one was at the customer service desk at the time. When Tanisha came back, she was so friendly and assisted me with my membership. It was close to closing time, (usually people are ready for their place to close and ready to go). As I was quickly picking up my items, Robin asked if I needed any help or looking for anything. When I approached the register to my surprise, John was my cashier and just as friendly and replied, “take your time”. I am so glad I decided to give them a try. I was so surprised that there are still people in the customer service business, that gives you the excellent “customer service” experience. They went above and beyond and seemed to be happy to be at work. Thank you all, for making my first experience great! They should have them lead training. BJ’s my new “bulk” home."

"Go to any other BJs, in and out of state, and the service is great but not this location. And the gas station area is always a mess. The attendants never come out to assist; just let things be a mess. The ones in the club usually have attitudes. Nicest people with great customer service are usually at the doors. Its beyond frustrating for frequent customers and members that actually live in the area. Sad part is this is long going and BJs corp has yet to address the issues of this location."

"Every last electronic cart for the handicapped is out of order. If you know that, how about getting new ones or having them fixed. So you mean to tell me that not all customers are welcomed considering if you can’t walk far or at all, you won’t be able to navigate through the store bc the negligent management doesn’t care to fix this issue?"