Rosslyn furniture

"Julian is very dishonest and slightly argumentative. i wanted to purchase a couch from roslyn furniture. he promised me free same day delivery & $220 for the couch using the financing option (same as cash as their sign says out front). i went to look at the couch in person and decided to purchase it. i then started asking him about bunk beds. he quoted me $339 for the bunk beds and free same day delivery if i do the couch and bunk bed together. so that would come out to be $559. he sends me a contract for $806. after much going back and forth and him explaining millions of times “the driver doesn’t work for him he has to see when he is available” and trying to charge me $80 for delivery (math still isn’t adding up even if it’s $80 delivery and $80 interest for the finance option) and then asking if i could pay $40 and he pay $40 for delivery. wanted to charge me $90 to dispose of my old couch. (just bring it to the dumpster in my apartment complex - math still not adding up) i decided to go just for the couch which he ended up charging me a total of $315 for because the “website charges interest for the finance option plus tax” - even though their sign says “same as cash”. long story short after waiting a day and a half he never delivered the couch and i ended up having to go get it myself. and disposed of my old couch myself as well. the “new couch” i purchased has a broken zipper on one of the cushions so the cushion doesn’t zip closed. luckily i know upholstery and im able to fix it. long story short, don’t waste your time with this guy. he’s a liar and he’ll try to nickel and dime you any way he can. by reading the other reviews im starting to believe he doesn’t even have a “delivery driver” at all. oh and when i was leaving with the couch *that i had to pick up myself* after being promised “free same day delivery” Julian says “you still have 5k credit left if you wanna purchase anything else!” what a JOKE."

"Worst experience ever, promise next day delivery ended waiting 2 weeks claiming a damage in the dining room set. On top of that they deliver the wrong color on the living room set Julian keep me waiting 2 more weeks wasted a day of work waiting on the delivery and never arrived stating that the replacement was packed in the wrong box blaming all in the warehouse never taking responsibilities for his lies and actions. Im paying for something that I don't even have. My advise Don't and I repeat don't do business or you will regret it like me month and a half no living room set and nobody gives me a straight answer since March 9."

"Ordered a living room set and paid it in full. Julian (the owner) promised to have it delivered the next day around noon. They never came. I called him and he said it was because a piece had water damage. So then we waited one month and never heard from him. We came in today to ask when it will be delivered and he said he’s still waiting on the piece. What?!? Bad business!"

"I’m in the market for living room, dining room, and kitchen furniture and accessories but started with a recliner to see how the transaction went. I tried Roslyn Furniture as the storefront is approachable and close to my house but my experience goes downhill from there. To be generous, the one showroom is barebones with minimal representation of product. I did not like the one showroom recliner so Julian offered a catalogue to order from. Since I wouldn’t have the opportunity to actually sit in the recliner, I asked what if I didn’t like the chair. Julian told me that I could have it replaced because his business wasn’t like the big chain stores who wouldn’t accept exchanges. I pointed at the chair in the catalogue that looked appealing to me and told him that was what I wanted. What was delivered was the wrong color and when I told the delivery men, they called Julian and put me on the phone with him. He began arguing with me that that color was what I ordered and that he doesn’t make mistakes. The invoice does not have a description of the item ordered, only an item number and “Recliner” as the description. The delivery guy took back the phone and said they would come back and replace the chair when the correct one arrives. For a month, Julian and Roslyn Furniture customer service have ignored my emails and phone calls for updates on the status of the replacement recliner. Bottom line is that Julian has not replaced the recliner, Roslyn Furniture is a very unprofessional and unreliable business, and I am filing a report to the Better Business Bureau of Georgia."

"Order a bed from the paid it off in full still have not received my purchase! The customer service is horrible with communication from the warehouse to the delivery driver. Will be asking for a refund"