Crossroads Ace Hardware

"Always get friendly service here, and they almost always have what I need. Great hardware selection!"

"Recently purchased a Stihl chainsaw from this store and a month later discovered it won't crank and they don't service, exchange or give a refund."

"Today was my first time coming to this location. Not only was the store clean and easy to navigate, but the customer service received from Mr. Scott and Bryce was top tier! I only needed a few keys made today, but I recommend this location for all your building supply needs!"

"I have had bad experiences with this Ace hardware in the past, so I stopped going for a while. But yesterday I needed potting soil so I went to give it a try and the new owner/manager was WAYYY more accommodating than previous ones. He was super friendly, helped me find what I needed, and honored a sale price for me that I didn't realize you had to be a member of their rewards club for. I would like to give props to him (Rob) for being great with customer service. We sat there and chatted for a bit about big companies vs. small ones. I didn't realize all the Ace's were mom and pop owned. That explains some of the pricing differences, and I would rather support small businesses in general, but everything is so costly right now. That being said, the rewards program looks pretty good, they have decent sales that random customers can't get access to and it is free after all. This place is a LOT closer to where I live than Home Depot or Lowe's so as long as Rob is around I'm going to try to keep going there. This guy tried to build a relationship with a customer which is HUGE to me, I worked in customer service for a long time and building a "regular" client base is always important for sales, especially small companies. Also- he loaded up my soil for me. Great guy, really. I hope this store keeps him!!"

"I decided to purge my email and discovered one that I mistakenly did not send in 2017, hidden in my Drafts Box. Although this happened that long it is necessary I post because of the impact it had on me. So here goes. . . . My first contact with this store was deceptively cordial and relationally enriching. It was a phone call. That encouraged me to attempt resolving what I saw as a simple matter. My experience that time around was unpleasant at best. When one of the staff - who identified herself as Andrea - told me to "have fun" trying to seek redress using available resources, I knew that did not line up with professionalism, the standards of the ACE brand, and my suspected value of a long-standing neighborhood store in the South. In 2017, during the 'unexpected' snowstorm in Atlanta, I purchased a Shovel on Saturday December 9th, around 2:30pm. I noticed it was not the Snow Shovel I was used to up north or hoping for, but decided to settle for it, as it was becoming difficult to locate one. Halfway back home, I received notification about finding a real Snow Shovel, which I picked up before getting home, and used to shovel the snow around my property. The Shovel I had purchased from this store was not used at all. It was pointless to keep it since I now had one that I had used. So I planned to return it the soonest. On the following Monday when I attempted to return it, the store refused to accept it. I painstakingly explained why I was returning it and appealed to the humanity of the staff, hoping to make a connection based on some level of respect and trust. My attempt was rebuffed much to my disappointment. I'm not sure if this matter was ever presented to the owner, or the appropriate person who handled such issues. This could have been a very simple matter to resolve. But it was not dealt with properly. Yes, it's now 2022 but the experience impacted me enough that I'd want what I intended to send in an email then, made known publicly now."