Lucky Brand

"Poor customer service. Pants tagged 36 were more like a 40. Would not exchange."

"No customer svc at all. Won’t even do an even exchange on a belt. This young lady needs to learn customer svc or she needs to get a job in a warehouse."

"Discrimination and rude employee at this store. I had a Terrible customer service by Petrina R. I drove to the Store hoping to get same jacket bought three days ago in a different color, Pettrina was not really willing to attend a customer, so I did research online and found the same product trying to get it delivered either to my house or the store at the same price, she said that was not possible and had no intention on helping me with the purchase, I accepted a 20% increase on the same product and went ahead and did the all the form online in a tablet, she never looked or did any research in her computer. When I was going to pay, I had received cash for the return (since this is a gift for my husband and didn’t want him to see the transaction on our card) she said that I could not pay at the store with cash because it was online, I asked for an explanation on why there is the point on going to a store if I could order that from my house. She yelled at me and said that if I don’t see the tablet that it doesn’t take cash and said that was not her problem that you don’t have card to pay, that I already had an answer and turned her back while I was still waiting on buy a jacket from the store. When I asked again, she again yelled at me saying that I already had an answer. When I asked for her name she yelled again and said with a Spelling and rude attitude, I told her that customer service at the store was terrible and she said that it was just my opinion, like it wouldn’t matter. It definitely sad that a great brand has this type of customer service, employees yelling at customers and no attention at all. and discrimination against someone that maybe don’t have a credit card at all. I will buy the jacket online because my husband loves this brand and wanted this specific jacket but definitely not worth the customer experience, yelling, bad attitude and discrimination."

"Being a short fat guy, it’s hard to find jeans that fit right. I easily went in about 7+ different stores to try and find jeans that fit and I was constantly failing. Finally I walked in the Lucky Brand where I was given superb customer service by employees who actually seem to enjoy what they do and enjoy helping customers like myself! I left with 3 pairs or jeans and a couple shirts. Next stop, the gym so I can fit into smaller jeans!"

"Girlfriend loved it! we went in with a pair of jeans she bought 3 years ago and they helped her find the same pair. Had a great labor day sale going on and she was thrilled with what she found on sale. The staff was incredibly friendly and helpful. And, they had a comfortable chair for me to use while she tried on 'stuff'!!"