Chipotle Mexican Grill

"Always busy and good service, cleaning could be better everytime!"

"I placed two separate online orders here yesterday and both customer service experiences were pretty bad. The first order was set to be ready at 7:20pm. I sat outside until a little after 7:20 and then went in when my app notified me that my order was ready at the pickup shelf. When I got inside, my order wasn’t there. The young lady asked for my name and told me it was coming up. Why was I notified that it was ready for pickup if it wasn’t? I was patient because she seemed extremely busy and I really have a lot of love for fast food workers. My husband ended up wanting an order after I got mine, so I placed a second order. Since I knew how busy it was for the young lady handling the to go orders, I didn’t set my order to be ready ASAP— I set it to be done at 8:30. Around 8:20, my app said my order was ready for pick up, but when I went inside around 8:25, the young lady said she didn’t see my order and went back to making other orders. I was the only person in line for a to go order, so it would’ve been great if she could’ve taken a second to address the discrepancy. After about 5 more minutes, she looked at me again and repeated that she didn’t see my order. When I told her it was for 8:30, she did something on the screen and I saw my name pop up on her screen. No apology for the confusion. Nothing. She just went back to the orders in front of her. Again, my app told me my order was ready but clearly it was not. She finally started my order around 8:35 (5 minutes AFTER it was supposed to be done). But wait, that’s not all. I was still the ONLY person in the to go line and instead of fixing my order and handing it to me so I could leave, she proceeded to make the four to go orders AFTER mine as well. She completed my order plus the four others and then when she placed a sticker on all of them, she FINALLY bagged my order and gave it to me. I was still the only person in the to go line and I had been standing there since 8:25. It was 8:43 when I got my order and there still wasn’t an apology for the mixup or the delay. I’m an advocate for service workers, especially during peak hours and the holidays. I understand how hectic it can be and how rude some customers can be, so I try to be patient. This experience was extremely frustrating and common sense would’ve had me out the door quicker. I truly believe the young lady was working diligently, but it seems she could benefit from some customer service training. Also, I believe the workers have to clear orders from their screens which sends the app notifications that the orders are done. This shouldn’t be done until the orders are actually bagged and ready to go to limit confusion."

"Friday night is the wrong time to go here. Upon entering the line was at the back of the store. When I reached the front the young ladies preparing the food were arguing back and forth. I didn’t appreciate all the back and forth between them while they were preparing my food. That continued the entire time the prepared my burrito. No one was listening to what I wanted on my burrito until another team member redirected them to pay attention to the customers. The young lady at the beginning of the line was the expert with rolling the burrito, but she refused to come roll the burrito because she started the disagreement when she told them they were working too slow and that’s why the line was backed up. They finally got the lady cooking the chips to come and roll the burrito. The burrito wrap broke the first time, but the second time around she got it closed and wrapped. She has to be the burrito whisper because I thought it would fall apart when I got home because it looked like it barely closed, but it did not. The bag of chips I received looked like they forgot to finish filling it up. I asked for some salsa to go with my chips and the girl ignored me. It became so smoky inside the restaurant that several people including myself started coughing. As I was leaving they were opening the door to ventilate the smoke out. I was so hopeful that I would have a great experience."

"Awesome employees With great service, Got the Asada burrito bowl and they did not disappoint. Normally I do pick up but I took my daughter in store for experience. Met the Manager Ms. Ashley and now I see why her crew is so fantastic because she is and then more. Great Service guys!"

"This is my favorite location. It's always mad busy but it always tastes good! Parking is tricky so be prepared to search for a space. Chicken seasoned, ingredients in-stock. I don't like that they just put them on foil. It made it super messy and hard to keep together. It was very messy. But again it was Banging! The flavors are there. I got the chicken soft tacos. I hate that they charge so much for queso.. makes the tacos over $10! I'll definitely go back."