Mavis Tires & Brakes

"I've visited this location multiple times over the past couple of years, and Connie has always gone above and beyond. She DESERVES a promotion and a raise. Marte has assisted me a couple of times as well, and he's been great. Thanks, Connie + Marte!"

"Marte was so helpful. The work my car needed went above what I had budgeted. Not only did he give me many discounts but he also gave me the option for a card 6 months same as cash, aka no interest payments and that was the icing on the cake! Yes Marte is an above and beyond employee! I recommend coming in and seeing him! He's also polite and smiles."

"I've already tried to have the chain remedy this but after zero response, this is the choice I have. I took my car here because I had a tire consistently losing air. They took it back, had it for about an hour, and SUPPOSEDLY did a patch on it. I was surprised when the very next day, it was losing air again. I took it to a different shop. They confirmed and showed me that the tire had never been patched. There was a screw still currently stuck in the side wall and the tire was losing air in the exact same way it had been days prior to the "service" I hadn't actually received at Mavis. After discovering this, I called the corporate line and they said the regional manager would reach out - never heard anything else about it. They charged me $36 for a service they didn't even do and put me back on the road thinking my tire was fixed. This is disgusting and deceptive and I hope no one else is taken advantage of in this way."

"I took my Jeep Wrangler to Mavis to have all 4 breaks replaced. They recommended I also replace my two rear break calipers for a total cost of about $1200. They neglected to secure the caliper and two days later while driving on I-285 at night, the break completely dislodged from the car putting my life and my unborn child's life in extreme danger (as I am currently pregnant). I towed the car back to Mavis. The manager acknowledged that this was a huge mistake and promised to fix it but would not compensate me for their mistake beyond a free ($99) alignment - only if I purchased a new set of tires and had Mavis replace them for an additional $1200+. Needless to say, I ended up taking my car to Tire South to have all 4 tires replaced. Although I paid nearly double of what Mavis quoted me, the customer service was outstanding and I had quality assurance. Not only that, but we also took my husbands car to Tire South to have his breaks and tires replaced as well and it was worth every penny. I say all of that to say, Mavis refused to go the extra mile to correct their negligence and ended up missing out on an opportunity regain a customer AND make an additional several thousand dollars- all because of the manager's inability to see the value in providing a safe and excellent customer experience. Their prices may be cheaper but this is for a reason. If quality, safety, excellence and customer satisfaction are your priorities then I would NOT recommend taking your car to Mavis. I could've been seriously injured due to their grave negligence and I'd hate for the same to happen to you."

"My appointment was at 1pm. I showed up at 1:06 because I wasn’t feeling well (I have stage iv terminal cancer, which I told the call center person when I called Mavis to make my apt). The call center folks ensured me I had a 1pm apt and that the tire service (I am buying 4 new tires) would take an hour and a half. When I turned in my key when I got here, I was told it would be an hour and a half. It has been nearly FOUR HOURS and my car is still not finished because of “all the other people who came before me”. All the other people who came before me? What was the point in making a 1pm appointment if my car wasn’t going to be serviced at that time!??? The manager is very nice and friendly, but this is terrible customer service. Other vehicles should have been turned away for those with appointments, or I should have been called and told there were few service attendants in today and that they would need to reschedule my appointment. Or I should have been told when I arrived that I needed to get a ride home because they were really behind. Absolutely ridiculous! The only reason I’m giving 2 stars is because of how friendly the manager is. I will not be back. I miss the excellent service that I received when this was Kaufmann Tire. Mavis, you leave A LOT TO BE DESIRED. Two thumbs down."