Georgia Luxury Automotive Smyrna

"Just picked up my G80 today from Georgia Luxury Automotive and I am impressed at the work they did. Very happy with it. But I want to thank Tiffany and Melanie that work in the office. Those girls are great at running the show there. They kept me informed every step of the way and even didn't bark when my insurance company had failed on their end to complete the claim which held us up when I went to get it today. Very professional and such great attitudes. In todays world of poor to awful customer service it is nice to run across customer service like it use to be! Doing a great job there! I highly recommend these guys for any body work that you have to have done."

"Excellent professional and friendly customer service. Melanie, was so helpful and accommodating, in scheduling the repair and guiding us through the process. From the beginning until the car was repaired on time as promissed, we received frequent automated status updates, which kept us informed on the progress. The quality of repair was excellent and they detailed the entire car. GLA - Thank you for the quality work and excellent customer experience!"

"Their customer service matches their name. I received the best service. The staff, especially Melanie, was nice, informative, and supportive. They also were timely in giving updates about my car. I am very satisfied with my car. It looks great! I would recommend their service to everyone!"

"I went to them because they were a Progressive approved shop and I thought that would make it easier. I also thought maybe since luxury is in the name they are doing high end work on high end cars. So my 2022 Jeep Grand Cherokee should be easy. Not the case. I will try to keep it short as possible - they delivered the car in terrible shape, with trash in the clear coat, scratches they put into panels that were not damaged from the accident, swirl marks from their terrible job buffing the car, and drip marks and significant orange peel texture from their terrible paint job. Ozmond even tried to tell me that the swirl marks they put in the paint would just come out with time! I took it to my brothers shop to look at it under proper lighting and multiple issues were apparent (see photos). Then I went back to get it the multiple issues addressed and they minimized my concerns, did the bare minimum to repair their gross errors (they buffed and waxed it, leaving spots missing clear coat where they got the trash out of the clear coat), and the shop manager - Christian, blew off my concerns, confirmed that he had not looked at the car prior to that moment, refused to take it back into the shop to look at the paint under proper lighting, and repeatedly tried to distract me with topics irrelevant to the poor job they did. I finally just asked if this was their best work and he was proud of the product. I informed him that I would be taking it again to be inspected at my brothers shop under proper lighting. He just told me “that is fine. We have a lifetime warranty on our paint” and I left it at that. I’m done arguing with them so I’m taking it to another shop for paint restoration on not only the hood and bumper that were damaged in the accident but also the front corner panels that they scratched up in their attempt to match the paint. Running me another $1600-2000 to fix their work. This is a $65k vehicle with 8k miles on it. Getting in an accident sucks. Having the shop that repaired it complete such a poor job on the repairs then disregard my concerns made it even worse. Just look at the photos, they speak for themselves. And please note how difficult it is to capture fine scratches and such in photos but I was able to capture them with my regular phone camera."