Hilton Garden Inn Rochester/University and Medical Center

"My family and I stayed at this hotel this last week. This was a particular hard stay for us as we were visiting a very sick family member at the hospital. The hotel was very welcoming and accommodating to our many needs. Particularly, Bianca, was incredible. She literally made us smile when we were at a very low point. The restaurant was delicious, and we enjoyed the happy hour. Also shoutout to Connor who was also a huge help for us. I would certainly recommend this hotel to anyone that needs easy access to the hospital… it’s very close."

"Was a guest of my good friend so I can't speak to prices. But I can comment on these things. Our room was clean as was the bathroom. There was no space to set our bags conveniently, I used the louge style chair and my friend used the desk. There was a small kitchenette, microwave, frig, coffee maker. Good coffee and liquid creamers were appreciated! Excellent open parking. Friendly and accommodating staff."

"The front end arrival staff was excellent. The room was extremely clean. The issue came when the people across from us were allowed to stay with dogs. The barking was loud and continuous. The night staff said they would offer us a new room if it didn’t stop. I called twice more and no room was offered. One bed was excellent and the other was squeaky. The pool was cloudy and tinted (not clean) and we could not get the door to open. It was my trip for my yearly cancer scans. The town is cute. The restaurant was over priced and bland but still convenient. Not too bad of a place. Just had an experience that I doubt would happen a second time."

"Definitely the place to stay if you’re in Rochester. But I would like to commend the front desk manager, Bianca. I have rarely stayed at places where the Customer Service I received was beyond exceptional. She literally remembered just’s name from the night before, and greeted them by their name the next morning. She definitely deserves to be recognized. Again beautiful place to stay and with managers like Bianka. This place deserves a five star rating."