Delta Hotels by Marriott Utica

"We visited here for a hockey tournament. There was one employee that was very pleasant and she made the experience better than the other employees at the front desk. The cleaning staff was really friendly as well. There was a employee named Moe she misled our parents on our hockey team. We had to leave early due to weather(snow storm) at home. There was a weather advisory and we needed to get home safe before they closed the thruway. We were told we would be charged a fee of $50 for canceling one of our nights because it was 1:00. She told us to get all of our stuff then check out. As soon as we came back she took a break and left the other staff to take care of us. First of all they have two elevator that take a awful long time to bring you up and down. By time we got back downstairs it was a half hour later. Now the staff that was at the desk said now it’s full price because it’s 1:30. They tried contacting Moe but she basically said that what it was full price and she never backed up her word of $50. Otherwise the rooms were clean. You heard sirens a lot! The pool was closed to be cleaned. Not sure if it ever opened. Also there is a parking ramp you need to park in that is owned by the city! It’s under construction so beware! I heard the food was a little expensive but it tasted good. Never had a chance to check out the gym. This hotel was about a 3 minute drive to Nexus hockey center. Restaurant s and shopping were about 5-10 minutes from the hotel. Lastly, There is a mini refrigerator and coffee maker in the room. There was a microwave located near the ice machine. I probably would of rated this place at least a 4 star but felt that there could of been better customer service from Moe!"

"The Delta just seems run down all around. The doors to the rooms sometimes latch, everything feels beat up and plastered over. The beds are stiff. There are often very loud groups running all over the property late into the night. The front desk people are typically great. The parking is awful, the garage has been under construction for over 2 years. The best thing going for it is the location, it's right in the "downtown" area and you can easily walk to several restaurants and the theater."

"This is one of the best hotels in Utica. They have a great service and the staff is very friendly and helpful. They have a good size lobby and the rooms are very modern and fresh. The room I had was very neat and tidy. The staff was very helpful. They have a parking fee of $10/ day in a covered garage. Make sure to present the ticket to them. The bed was very well done and neat. They have various amenities which includes the gym. Overall a perfect stay right in the city."

"We rented out about 80 rooms for a large wedding party and had a great time. The staff was friendly and helpful especially Vernesa at the front desk. Enjoyed the bar/restaurant, the gym, and the rooms and location were good too. Only major issue was having only 1 working elevator. Hopefully they get that fixed soon."

"We stayed one night in October after seeing a hockey game at the AUD. The hotel was clean, quiet, relatively modern, and we felt safe. The adjacent municipal parking garage was convenient and free. Yes, the elevators are quite slow, but honestly, so what? In the morning, we grabbed coffee to go and left with no regrets."