L.L.Bean 1565 Niagara Falls Boulevard, Amherst, NY 14228

"Anja was spectacular, she processed a return and reorder and we talked about birds. Great service."

"Parking was difficult. (Ok, busy plaza) Not a single reasonable price on anything in the store to use my $10 off card. A $79 flashlight? Couldn't find my online order, acted as if i did something wrong. Wrong first name? ordered under someone elses name?.. Huh ? What? Yikes.."

"I love this store and so does my wife. They always have suitable and stylish (for me) clothing. The other week my wife bought me several shirts, pants and a warm pullover. I had to bring two items back (I needed an extra X in size). I was helped by a delightful and knowledgeable salesperson who found everything I needed. The best part of the story is that when I got to the counter I was given a $10 off card that I could use immediately and qualified for their 10% off sale. I ended up saving $30. So I received excellent service and got additional benefits. I also have to point out that I’m a big person and can count on them to have my size (XXL or XXXL). Their sizes run true."

"The staff are amazingly helpful, but it is EXTREMELY irritating to be told they can order something for you. We know! We get the catalogs and visit their website. The point of going to the brick and mortar store is to feel the quality of the products and see how the clothes fit. This location does not have very many clearance items. Hardly any plus size pants, and I didn’t see any plus jeans."

"I had an online return due to receiving the wrong item, and Evelyn addressed it very quickly and efficiently. The store is well organized and has a nice selection LLBean customers expect."