Neiman Marcus

"I found a fantastic Fragrance Guru, Kristy exceeded my expectations. Felt comfortable strolling around the counters with her without any pressure. She let me have fun and listened to what I was looking for. I tried things on without being overwhelmed with too many aromas. I had a lot of fun, most importantly I left with 4 equally beautiful, unique, and complex fragrances. I will visit Neiman Marcus more often, thank you Kristy."

"Horrifying experience!!!!!!!!!!!! I went to test Tom Ford's new perfume. My original sales person (Kay) was lovely. She compared scents with me, educated me on her favorites, and provided me options with similar scent profiles. Not being sure of which one I loved, she kindly gave me her business card and told me to call her if I need further assistance. I left, did a lap around the mall and deciding on the $400 Tom Ford scent. When I arrived to the store, the counter was unattended so I patiently waited to be helped. A sales associate looked at me, proceeded to NOT assist and fixed her lipstick in the mirror instead. After being ignored for several moments, I politely approached her and said, "excuse me." She aggressively responded to me with "What do you want?" In shock and confused, I asked to speak to Kay. After confirming Kay was on lunch I chose to leave, embarrassed at the encounter. Once the interaction settled in, I decided to purchase the perfume at Saks. I later returned to Nieman's to report the incident to Kay and a manager. NEVER have I been spoken to in such a manor. I was horrified! As a younger presenting woman that is also multiracial, it's hard to not feel some discrimination was involved. Disappointed!"

"Placed order 12/12 with quickest shipping speed. Did not receive order. Was disconnected from the telephone number for CS multiple time (they said they were having phone issues). On 12/17 called 9 times before being connected long enough to have them verify all of my information. I was told it was a problem with the first name for the delivery being two characters . I then asked when the order would ship and the lady was very rude so I requested a supervisor. Held for another 20 minutes. Supervisor acknowledged there should not have been a problem with the first name being two characters but could not also tell me when my order was going to ship. I had the order canceled because during the extended time on hold with Neiman Marcus I was able to successfully place my order with their fine department store competitor and telephone them on another line where they voluntarily, generously offered to refund my overnight shipping charges with them due to my difficulty with Neiman Marcus, provided a tracking number, and verified the order will be received by 12/20 —their customer service so close to Christmas got my attention in a much different way than Neiman Marcus. Neiman Marcus customer service has continued to decline in recent years and it is disappointing because I grew up shopping with them in Dallas. I didn’t need to pay for overnight shipping when I placed my initial order on 12/12, but did to avoid dealing with tracking items down the week of Christmas which Neiman Marcus has placed me in the uncomfortable position of doing this Christmas week as I prepare to host over a dozen guests in our second home. Do not get me started on my shoe experience last spring. Very disappointed."

"Neiman Marcus is a luxury department store chain that has been around for over a century. It is known for its high-end fashion, cosmetics, and home goods. I have had the pleasure of shopping at Neiman Marcus on several occasions, and I have always been impressed with the quality of the products and the level of customer service. Products Neiman Marcus carries a wide variety of products from top brands in the world. Whether you are looking for a new outfit for a special occasion or just want to update your wardrobe with some classic pieces, Neiman Marcus has something for everyone. The store also has a great selection of cosmetics and home goods. I have always been able to find everything I need at Neiman Marcus, and I have always been happy with the quality of the products I have purchased. Customer service The customer service at Neiman Marcus is excellent. The sales associates are always friendly and helpful. They are knowledgeable about the products and are happy to answer any questions you have. They are also very patient and will help you find the perfect outfit or item for your needs. I have always felt valued and respected as a customer at Neiman Marcus. Pricing Neiman Marcus is a luxury department store, so the prices can be high. However, the quality of the products and the level of customer service are worth the price. I have also found that Neiman Marcus often has sales and promotions, so it is possible to find good deals on high-quality items. Overall experience I have always had a positive experience shopping at Neiman Marcus. The products are high-quality, the customer service is excellent, and the prices are reasonable. I would highly recommend Neiman Marcus to anyone looking for a luxury shopping experience. Here is a specific example of a positive experience I had at Neiman Marcus: I was recently shopping for a new dress for a wedding. I went to Neiman Marcus and was greeted by a friendly sales associate. She asked me what I was looking for and helped me find a selection of dresses to try on. I was indecisive about which dress to choose, but the sales associate was patient and helped me find the perfect dress. I was also pleased with the price of the dress. I was able to find a beautiful, high-quality dress for a reasonable price. Overall, I had a great experience shopping at Neiman Marcus. The sales associate was friendly and helpful, and I was able to find the perfect dress for my wedding. I would highly recommend Neiman Marcus to anyone looking for a luxury shopping experience."

"The gentleman helping me must have seen me coming a mile away. Lol I felt as though I was the only customer in the store. He ensured everything I wanted I had before I left. Even though I felt like I was monopolizing his time he ensure me that wasn’t the case. He was very attentive and well informed."