Costco Tire Center 10701 Sudley Manor Drive, Manassas, VA 20109

"Great service in the tire center. I had to order my new tires. Got them installed quickly when they came in. They went on sale about about a week after I paid for them but before I had them installed. No one said a word. Nor did I get a credit. I went back today to get what should be mine. I can’t get a refund because it’s been more than 30 days. I’m not happy at all."

"Really happy with my overall tire change. First time using Costco to buy and install 4 mid-suv tires. I was able to compare and price out what I wanted. Placed the order online and got a good price with estimated 7 days for delivery to local Costco for installation. They came in 2 days so I went online and rescheduled installation that weekend. Walked in for my appt 15 minutes early and there was no problems. Since they did have a few people reserve for the same time it was a first come first serve so showing up a few miserly put me in line first. I would suggest doing the same just so your not waiting too long after your apptwas made. I parked midway in the parking lot down the same isle infront of the tire center. They had me place a cone ontop of my car so the can find it. Decided to walk over to a shopping center to grab a bite. They took my number and said they will call when their done in about an hour. After eating I took a walk in Costco while grabbing a few items. By the time I was heading for checkout I got the call for pickup. It took only 45 minutes in total. I asked to keep 2 tires since they wernt bad just worn as backups. They were happy to place those 2 in plastic bags and put then in my car. It was easy a d convenient with a competitive price. Will definitely suggest to others and do again myself."

"I had a flat tire and stol at the Costco tire center because was late and they was the only one open. When i got there, there was 3 persons " working" and I ask them if they will do my flat tire. They ask me what time is and it was 7 20 pm. The person In charge, I believe, said " I have an appointment at 7.30 and probably I will not do it. I ask him twice and respons was the same " probably not". Mention again that the other 2 persons was walking around the shop or looking on the phone. I when inside at the front desk and nobody there. Very disappointing. If I had 0 stars I will do it."

"The best Costco tire center in the area. They have more tires in inventory than the Fairfax and Chantilly ones. They have the lift adapters to many cars that some other Costco's don't have. Their staff went so far as to ask me if I want the same lug nuts that came with the car or the new aluminum ones (which are a different color). The attention to detail from their staff is wonderful!"

"2 recent experiences which were completely different from each other but the low rating is for the poor management. Purchase and install of new tires a couple months back went smoothly, ordered online and setup an appointment to install. Took about an hour. Employees were friendly and took care of everything as expected. The 2nd time was today, for a different vehicle to get a tire rotation and balance. I also had an appointment, brought the car in early, but somehow took a little over an hour and a half to complete. This was due to someone who seemed like a manager taking a walk-in or something. I know appointment are best guess estimates but should prioritize over walk-ins or at least acknowledge that it will take longer than usual to finish."