Advance Auto Parts

"Helpful staff and pleasant atmosphere. They really seem to enjoy being helpful and were glad I was there. Not common in auto parts places, in my experience."

"I want to thank the employee Shiny for their help they went above for me even tho she said she just clocked out. They put my wipers on and helped put in windshield liquid"

"Wuil was amazing!!! Jerks down the street lied about installing a battery, Wuil was a breath of fresh air. Calm, friendly, got the job done quickly. I don't live here, but felt like I was in the 50s and Wuil was my friendly neighborhood professional. I've been in retail management 20 plus years and Wuil, Awesome work, keep it up and you're going places."

"I spent over two hours here because of Oscar and his ego problem, laziness and dishonesty. The day before, I had ordered 3 brake fittings and paid for them. I arrive and spend twenty minutes waiting for Oscar to find them…he then says that one is missing and that the car quest at Euclid avenue has it. I say okay I will go get it. He says no you can’t and makes up some excuse why he has to be the one to go get it. He says give me 20 minutes. I waited for over an hour, two of his employees callled his cel phone and he refused to answer. It took him over an hour to drive 8 miles total. So after waiting so long and nobody knowing where he is, I went to get a refund. I walk to my car and suddenly, Oscar pops up saying “I got it!” I told him I had gotten a refund because he had wasted over an hour of my time, since he wanted to take a paid lunch break or basically screw off on company AND my time (I charge one hundred dollars an hour so Oscar costed me a lot of money today) he kept saying oh it’s GPS monitored I can only go the speed limit. First off I’ve driven advance company vehicles and you can go 5-10 over. But that’s not even the problem. The problem is that the store he was supposed to go to was only four miles away! And he was gone for over an hour. I explained this to him pretty much trying to hold him accountable at which point he said “that’s fine” and then sped off. No, it’s not fine. So that’s when I go inside and get the general managers number. I speak with the general manager, Derek, who apologizes and promises to do what he can to rectify the situation. I then decide, since Oscar has already wasted so much of my time, I might as well go inside and get the part that I needed. Oscar is outside I tell him he is lying about where he’s been for an hour (even has the audacity to lie to my face and say he was only gone for 30 minutes) and tells me that because I said he was dishonest, that I’m not allowed in the store and he won’t sell me the part. I then call Derrick the store manager and he says yes I am allowed to go into the store and meet with a specific different employees to conduct my transaction (one brake line fitting!) I then go into the store and that’s when Oscar decides he’s going to block my way, then again causing a problem. He was mad that the real store manager had said I was allowed in the store to conduct my business (again, one brake line fitting) so he decided to continue to try to impede me in any way possible. I had to call the store manager Derrick again and he had to ask one of his commercial professionals to come to the front of the store to service me because of Oscar’s behavior….finally, after being at the store almost two hours, I was able to purchase my brake line fitting. But that’s not it either….as I was walking out of the store, Oscar followed me out of the store and began shouting “I’m off the clock now!” He got directly in my face and started yelling at me, I thought he was going to physically attack me. I felt very threatened so essentially this employee assaulted me. This whole experience was very upsetting and not what I have come to expect as a commercial customer."

"Attn: to storage managers! If your sales reps don’t know what is 5/8 inch in diameter then you have to send them back to elementary school so they can learn some basics math!!! I spent 1 hr driving to find out that the oil hose I was looking for was wrong. I gave all dimensions and specifications and sizes before coming but your sales reps could not figure out the 5/8th and misled me saying yes that they have that part! What an idiots that even don’t know the basics measurements in fractions!!!"