Lowe's Home Improvement

"I had a disappointing experience with this establishment due to the discourteous behavior of their employees and the inefficient return process. Despite clearly communicating that my credit card was canceled and explicitly requesting the refund to be processed differently, they disregarded my instructions and sent it to the canceled card. This lack of attention to customer preferences reflects poorly on their customer service and makes the overall experience frustrating."

"Better than Home Depot but No cashiers. Girl up front knows as much as customers. Self Check Out only. I have to go to customer service for help. I ask her why no cashiers. She says had cashiers in the morning. I guess they all have to take naps. Do better Lowes. Do better. 3 stars today. Usually 5."

"After spending 10’s of thousands of dollars at this store over the past 2 years, I’m done with Lowe’s and switching to Home Depot. I’ve been seeing little by little over the past two years that Home Depot has better policies, better sales, better customer service and a way better app. The last straw for me is when I went to exchange some ceiling fans for a store credit, and the woman at the customer service desk coldly and bluntly informed me that at Lowe’s even if the item is unopened if it’s been longer than 90 days they won’t even give you a store credit. This is something I’ve done at Home Depot many times without a problem, but of course at Lowes it can’t be done. I was very polite with the woman too and I still received an attitude for some reason. Very upsetting. The second thing that is very frustrating is the app. Home Depot’s app is always accurate and dependable. The amount of times I drove to Lowe’s because their app said the item I needed was in stock only to find out it’s out of stock upon arrival at the store is just unreal. I don’t know why Home Depot can keep their app updated and Lowe’s can’t. I can write a novel about how much more pleasant my experience has been at Home Depot than it has been at this Newport News Lowe’s. Save yourselves the headache. There’s a Home Depot right across the street from this Newport News Lowes. Their customer service is way better, their policies are more user friendly, their app is way better, and their sales are way better too. I’m fed up with this Lowe’s store, I’m done. I wish I could have all the money I spent at this place back and give it to Home Depot instead."

"Full sun, warm and clear with a cool breeze brought out a good portion of people to the Newport News Lowe's today. Everyone was buying up the fully stocked garden supplies, plants and mulch. It was so nice looking with the bright sun, blue sky and various colors of the plants. Lowes is my go to store."

"I went to pick up my online order using their locker system. Directions were super easy and I was in and out in less than 5 minutes. When my locker opened, I was pleasantly surprised to see a bottle of water waiting for me as well. This is AMAZING, especially considering the heat wave we’re all experiencing. This is beyond amazing customer service and really made my day. Thank you!"