Chipotle Mexican Grill

"I was wary of this location because of the bad reviews, but it was convenient today so I stopped anyway. I was pleasantly surprised! Good food (rice was fully cooked!), dining room was clean, and employees were super friendly and helpful. There were also plenty of people working (4 or 5?), so it was efficient, as well. I’ll visit again!"

"Hey y’all, I just went to this chipotle in hopes of a nourishing yummy meal. But my sister and I were in for a completely different experience. We walk in and already there appears to be only one worker visible in the whole store. We waited in line behind a family. The worker was constantly rolling his eyes at the family. Ok, fine. But then when it was our turn I ordered and the guy said that he would be right back, but he came back after 5 minutes… Once our orders are finished, he calls another worker over to check us out. The worker didn’t even give us the chips we ordered. But we felt too bad to say anything. We sit down to eat and both of our rice is cold. A woman who was waiting for her online order waited for a very long time before her food was even called. I turned around and hadn’t even realized a large crowd had formed around the lone worker. They were all either waiting for mobile orders or waiting to even be acknowledged. On top of that, all the sodas were watered down. The ice from the ice machine was overflowing all over the ground. Which would probably make and elderly person slip and break their neck. We could only find one table that wasn’t completely covered in food. The establishment is very messy. The staff is disorganized. I have given this location so many second chances, and I don’t even have enough time to describe those other awful experiences. One thing I will say is once my chicken was pink/raw. Would totally not recommend this location. Just take the hike to the chesterfield town center location. It’s clearly not the teen employees faults, the manager and owner of this establishment need to fix their staff and employment problems."

"I ordered pickup and decided to try out their new drive-thru. The drive-thru was unmarked driving in and no signs on the window to say I was in the right spot. It looked like I drove is to a window of a kitchen. I was ignored by multiple employees, including one in a polo (which was probably the manager). They didn't ask me to wait or give me any update for at least 30 minutes. My food was sitting on the shelf next to the window that entire time, so my burrito was ice cold by the time I got it. Which was shocking because did they use frozen food in my burrito?? The bowl we ordered had 20 beans max on top of rice, it was comically empty. We decided to not go back since I had to wait so long to even receive the order. I would say avoid this location until they have a major revamp of management."

"New location in Midlothian, in the same shopping center with Kroger, but in separate area. It just now showed up on google maps. I did an online pick order from the app. Food was ready before the time given and was delicious. I got a steak burrito with sides of guacamole and cheese dip. Nice to have a location closer to home, will go back for sure. I read some previous reviews and understand the frustration. Maybe give it another try and maybe this time it will be better. I didn’t experience any of the issues named, so hopefully it’s because they read and understood what was needed."