McDonald's

"Ordered my bagel with no butter again. For the 14th time in a row the McDonalds in Midlothian, VA At 13011 Hull Street slathered butter all over both sides of the bagel!!! I took pictures, tried to call them I got a busy number all day long. The surrounding McDonalds made sure I had the Franchise phone number and said they were very sorry to hear about the service I always get when I order through Doordash from that particular McDonalds. I really wish I could do as the manager at 13011 told me to do and pick another location for Dordash to have my food prepared at when I order, but I can't. The McDonalds on either side do a great job of reading and fixing orders as requested by the customer. DO NOT GO TO 13011 HULL STREET MCDONALDS. THE FOOD IS OFTEN FIXED WRONG AND THE FEMALE MORNING MANAGER IS NOT FRIENDLY AND DOES NOT CARE IF CUSTOMERS ARE SATISFIED!!! I have left the franchise office messages, but they never answer the phone or call back. I have talked to Doordash, but they will not redraw the lines to allow delivery to be switched to other McDonalds on Hull street that have great records of caring about customer satulisfaction and pride in their work, plus respect toward customers who call in to report errors when they do happen. The other locations are sorry and make things right. The manager at 13011 has told me SEVERAL times not to order at her McDonalds, to go to another one if they are so much better. She knows I order through Dordash because I can't GO TO McDonalds because I am unable to drive due to a disability. She yells this at me and hangs up on me!!"

"5:20am I pulled to window as no one would answer the intercom, the employee stated they didn't answer because they weren't open yet. I pointed out that the sign states open 24 hrs. Employee stated they have no food, I told him I already ordered and paid through the app. 10 min later I got my steak egg and cheese bagel, the steak was an eight of an inch thick, the employee stated the grill needed to be recalibrated for cooking the steak as it was malfunctioning and written up for repairs. No refund offered..."

"Went through drive through this morning and ordered my usual. This girl in the window gave me an incomplete order so I stayed thinking maybe she is still working on it . She opened back the window and ask me if she can help me. I told her she forgot the coffee I ordered. She did gave me the coffee with an attitude . I ask her what’s wrong she slam the window before I can finish speaking to her. What an attitude. She did not pay attention because she was chitchatting while on her job!!! Terrible customer service!!"

"Back on 11/24/2024, kiosk, at least two are working but it is still taking about 10 minutes to get your order. I had to ask for hot fries once again. I ordered on the kiosk and my food came on a tray. Others that order for dine in and have a table number had to go inquire and get their food after about 15 minutes. The manager on duty needs to be in touch with the operations on Nov 17, 2023, at 11::30 am. There is a long line at the counter with one cashier (an older lady) and a customer submitting multiple orders, one at a time. Several customers in line walked out, and a few customers verbally exchanged with the customer with all the orders. None of the four kiosk screens were operational. The visible manager, who was right by the front counter, could have easily assigned another person to take orders, as there were many workers, or do the other orders himself. Instead, he elected to personally oversee, bag, and box the multiple orders as many customers walked out the door in disgust. The manager could clearly see what was happening but instead decided to take the easier road, bag a large order, and bury his head in the sand. This is where a seasoned manager rises to the challenge and adjusts staff accordingly to meet the current situation of multiple orders and broken kiosks and preserve the customer base hoping to order. Kudos to the older black lady taking orders; she did her best to hurry despite customers leaving and no support from the on-scene manager. This is a solid manager training mement/opportunity if I seen one in leadership training. v/r Dr. King"

"I went through the drive through for a quick late lunch meal. The food was as good as normal. Fries were served hot. The drive through line was a bit slow but the order taker, money taker, and food server were all business-friendly. Shout out to Keira at the first window who is always professional and friendly. It was about as normal an experience as most well operating locations these days. I will continue to support this location."