Tropical Smoothie Cafe

"They literally never answer the phone. Called many times and no answer. The food is good but the ordering process sucks. Online order is ok but they are missing menu items you can order at the store. I miss the Muscle Blaster"

"Customer service is so poor. I asked for half turbinado and they put the full amount. I questioned it and they lied straight to my face. I asked for a remake and they did it but laughed and made remarks while remaking it. The sandwich I ordered was horribly made while the food staff was gossiping about dating and whatnot. I tried to call as I found something in my smoothie that wasn’t supposed to be and nobody answered the phone out of the multiple times that I tried to call. Poor. I will not be returning. Update: I went back on the same day 9/19/23 for a refund and was provided with a fake refund. It was on my account pending and as of today 9/22/23 the transaction has disappeared. So not only is the customer service poor the first go around but with management as well. I drove back to get a refund as I had gone on my lunch break, just to be played with yet again. District manager emailed me about the complaint and pretty much did nothing but say sorry about your experience. I’ve sent an email about the fake credit and also have reached out to my bank and was advised the merchant did not clear it on their end. If you get a refund back from these people make sure it’s cash and not card."

"*Update my review* I went to the location today and the manager Jvin apologized for the experience and very happily remade my drinks. Now I give the customer service and the smoothie 5 stars. Thanks Jvin for providing excellent customer service. What a difference a location makes. I had the mango berry cosmo from this location it tasted nothing like mango. Tasted like strawberries and water. I did not like the drink at all. I purchased two for myself and a friend and they both were nasty. I just had the same drink from the tropical smoothie in Westchester this past Saturday and it was very good. I could taste the mango and berries. I tried calling this location over 10 times and no one would answer. Instead you can hear someone pick up the phone and disconnect it. Poor customer service. They obviously don't want customers to return. The service gets a -1."

"Quesadilla and Buffalo chicken wrap were ehhh. Tables always seem to be sticky when you try and eat there. We do love their smoothies though!"

"Went this evening to get my 10 year old daughter a hummus veggie wrap. She just had one the other day and loved it. She hasnt eaten meat her entire life and hasn’t had any desire to. We got home and she began eating her wrap only to begin spitting it out. There was chicken throughout. She was extremely upset. I have attempted to call the store multiple times with no success of reaching someone to discuss this with."