Van Cleef & Arpels (McLean - Tysons Galleria)

"Not sure what's happened since the past reviews, but went in today and had an great experience. The security guard(s) was super nice to me, said hi when I came in, made some small talk, asked about holiday plans and shared his own. The what I'm assuming is the manager, was also super kind and welcoming and so was my SA. I came in for a pick up (after ordering online). They let me slide on the appointment since I didnt make an appointment, guess the pickup was enough to satisfy as an appointment?. I tried on what I bought (everyone helped me out), they offered me a beverage and their maison chocolate (told me about potential allergies, for anyone this applies to). Honestly felt like almost everyone in the store was waiting to serve me so I had a great experience. First time going into a VCA store but would def go back. This experience may be standard for these types of stores but no complaints from me. Also small but niche thing to note, no one was following me around as I browsed while waiting for them to get my stuff. This happened in a store (not VCA), when shopping in a different brand's store on rodeo drive. First and only time I've experienced such a thing (and no they didnt do this for everyone just me and my friend), but left a bad taste. Speaks to the trust this store has between those who visit and the employees. Also everyone who came in (even when turned away because no appointment) so nice. Overall good vibes."

"I scheduled an appointment online, and upon realizing my unintentional error in the date/time, my amazing SA, Dora, came to my rescue. She graciously accommodated us on the same day. Upon arrival, we were greeted by the polite doorwoman and Dora immediately offered us something to drink. While we were browsing around the gorgeous store, Dora was so sweet to have brought us some chocolates. My friend and I not only secured our desired items but had such a fun and wonderful experience with Dora. A truly delightful 5-star experience — I wholeheartedly recommend Dora for making our visit extraordinary!"

"Had a really great experience here buying a bracelet. Dora was very helpful and friendly through the whole process. The bracelet is perfect, my new favorite piece of jewelry!"

"I recently experienced excellent quality service and wanted to share my positive review. From start to finish, the level of service was exceptional. I initially made an appointment with Sam (found him on instagram & was able to set up an appointment with him! @Samuel_Gross_SA, I highly recommend) From the moment I walked in, starting from the security guard to the store director, everyone gave me a warm welcome. Sam was attentive, friendly, and knowledgeable, ensuring that all my needs were met. He went above and beyond to make me feel valued and special although I was having a hard time choosing my bracelet! B I was choosing between multiple bracelets and throughout the whole experience Sam was very kind and patient with me and helped me narrow down my choice. The attention to detail and the commitment to excellence truly set this service apart. I even went back the next day to try on the bracelets again and he honestly was so friendly and made me feel so comfortable. I highly recommend it to anyone seeking top-quality service. Can’t wait for my follow up call to pick up my bracelet!!! Thank you Sam so much! Can’t wait to shop with him again."

"Another negative review about the security guard. I approached the store, and the security guard was condescending and rude, he said “you’ve been here about 3-4 times all with no appointment, and “I make it my business to know who comes in and goes out of this store.” I can understand that it’s by appointment, other boutiques will text you if they have an open time, or if the store happens to not have anyone there. But this guy is not nice about it. He spoke to me like I was a child. After he chastised me, he said “do you want to continue with Samuel or not?” I was casually checking if there was a few minutes to check my luck on finding another certain bracelet. People are intimidated enough going to these places, but he made me feel like a dog. On one of those times I bought the Alhambra onyx bracelet from Samuel and he was wonderful, so is the bracelet. I’m at least relieved the security guard treats everyone disdainfully, and it’s not just me."