Pandora

"This place will not warranty their sale products. If it's defective, should not matter if you purchase the items at a discount. Leads me to wonder if their sale products are authentic."

"Extremely Disappointing Service and Unprofessional Staff I visited this location on the 22nd of December, and to say that my experience was deeply disappointing would be an understatement. Despite patiently waiting in a lengthy queue for over 20 minutes, I was met with an unprofessional and discourteous staff member. I tried to overlook this behavior, assuming everyone might be treated the same, but my experience only worsened. When I was finally attended to, I informed the staff member that I was there for a cleaning service for my bracelet. To my surprise, she informed me that this service was not available until after the holidays. This information was not conveyed to me when I was inquired about my purpose during my waiting time in the queue. Adding to my frustration, an individual who I assumed was the store manager, intervened and disputed my claim that I was previously advised to return to the store for the cleaning service. She demanded to see my receipt from the 16th of December and then proceeded to declare my bracelet unfixable. Feeling defeated, I decided to return the new charms I had recently purchased since they were of no use to me without the bracelet. Rather than providing a solution, she suggested that I should purchase a new bracelet. She then condescendingly offered their cleaning kit for $20, implying that it was all I could "afford". When I declined and insisted on the return, she became increasingly hostile, demanding the return of a free bracelet I had received previously, which I did not have with me at the time. Without providing any further assistance or solution, she abruptly ended our interaction and moved on to the next customer, leaving me standing there, unassisted. What’s more disheartening was witnessing a discernible difference in the way other customers, who were not people of color, were treated. I had traveled over an hour and twenty minutes to this store, only to be met with such an appalling level of service. I am left with a bracelet and charms worth over $990 that are now deemed worthless. I am deeply disappointed and can confidently say that I will not be purchasing anything from this brand again due to this disturbing experience."

"I went to pandora on black friday and the manager was really rude, I’m not sure if it’s cause I’m a teenager so she think that I wont buy anything or something else but she keeps control every staff loudly and they look uncomfortable with that. I was putting my bracelet on the glass cuz no one told me to put it on the tray then she just come up and throw my pandora bracelet and said it will stratch the glass, I understand that but she can say it a nicer way. However, the staff was helpful except the manager"

"Had a great experience at the store. All the staff and managers were just lovely. Walked away with 3 new pieces of jewelry."

"I wish I asked for the ladies name but if I could give -5 stars I would. We walked into the store and she said “what” in such a rude tone. We said we were here to buy a few items but also wanted to get at least a few of my 10+ pandora rings cleaned. She said no and I asked why? She said because they only do it on weekdays as the store was empty and nobody was in there (now it’s obvious why). I said I work on weekdays so it would be impossible for me and she said “bummer.” I then showed her a ring we purchased at Disney that had a missing gem and she refused to help me with replacing the ring when I’ve had 0 issues before at other locations. I told her I bought it in March 2023 and she said unless I had the receipt she couldn’t help me. She was so nasty and rude and I will NEVER go back to this location. I have always had great experience with Pandora besides this one and after reading all the awful comments I am wondering why this awful woman is still working there. PLEASE let her go so customers don’t keep having these awful experiences and actually want to continue buying from Pandora. I also now have to go to another location to get my rings cleaned and hopefully will have better customer service to buy jewelry like I was planning to."