LOFT

"Loft #0882 - this store- is poorly managed and I hope they go out of business just like the Loft in Clarendon because their customer service deplorable and deeply alarming. In fact, the male Team Lead exhibited racist tendencies. He looked me in the face without greeting me—something that’s a huge no-no, at least it was when I worked at LOFT—but did go out of his way to happily assist a white couple in front of me, then went to the back of the store and remained there until another associate came to the register to check me out. No wonder LOFT is nearly out of business. I hope this store closes soon, just like the one in Clarendon did. Good riddance."

"Zero stars. Reporting this store to LOFT corporate. I’ve never felt so disappointed or disrespected while shopping. I tried to exchange pants I had just worn for like 10 mins around the house (trying them on) since they were far too small. One worker was friendly and nice and seemed to be about to process the exchange. The other, said rudely “we won’t take those- evidence of wear.” When I explained that I had not worn them except around the house to try them on. She repeated herself, insinuating that I was lying. I just left. I’m not sure I could feel comfortable shopping at LOFT ever again. I am in shock at how poorly they treat loyal customers. Losing me as one of them!"

"Zero stars. Terrible customer service. I went to exchange something for a smaller size and was told it was only available online but they could give me a merchandise credit. I asked for a receipt to go with the credit and the salesperson said "ma'am you're fine". I said "oh..but.." and she just deadpan said "you're fine" again so I just awkwardly left. I went home still musing over the awkward/rude exchange and not 30 minutes later when trying to replace the pants discovered they were selling for $69.88 online and she had given me a $29 merchandise credit. It says in their policy your credit will be for the selling price of the item on that day. Good luck at this store, keep expectations very very low."

"I’ve shopped Loft for years and am happy with that brand. I’m posting because I wanted to leave a GOOD review for the staff at this location (at least in my experience today). To be clear, I’m not talking about the rep on the other line of the 800 number I called to work out a payment issue—he was rude and short with me. The actual sales rep at the store I worked with today was helpful, patient, and kind to my child. When I asked about a return on an order, she was pleasant and polite the entire time. The other reps in store were friendly, too."

"I love the loft, AnnTaylor ,loft outlet ,Lou and Grey. This store is located in pentagon row. They have the best sales and their Casual wear fun Fun wear office wear weekend where you can shop the up a jewel we glasses they don't so on the close but they do sell socks and T shirts shoes I'm A Ann Taylor they the best sales. The staff are great with great Customer service the store is not overcrowded does not a lot of stuff everywhere you can move around If you get an all rewards card get points gave money off of sale items to get all these good perks."