Banana Republic

"Great banana republic with helpful and friendly staff. Sydney especially helped me to find an out of stock jacket. I’ll def be back!"

"This store is managed and run by rude people. In the last couple months, I have visited three Banana Republic stores, 2 in Virginia and one in New York City. The other two stores were very well run - but this specific Pentagon City, I advise you to avoid. Not only are they rude and unhelpful, this shopping mall requires paid parking."

"My mom came to America for the first time. In our country, people just don't smile to everyone . This is not rudeness, just another culture, to smile when you really want to. But she wanted to respect the culture of America, and tried to smile at everyone back, and her smile turned out not like an American quick, but like a smile to good friends. Also in the morning we had already bought a thing there. . we went to Banana, I looked at this situation (I am a daughter). My mom smiles longer than Americans, and as soon as she turns away, two girls start looking after her and laughing. seriously? ... it became disgusting and we left. of course I will not stop going to this store, but these two go to ignore. So bad service, see how they serve you. When you come in simple clothes and when you come well dressed. You will be the same person, but the service will be different, it's ridiculous."

"I usually love Banana Republic and as a company I still do. I shop online and in store. This is a review of this particular store in Pentagon City. I came at 10:06am to do a return and they were supposed to be open at 10am. I even called while sitting in front of the store. The person who answered said they were not open because the employee opening was late and still had to finish counting the registers. They said they would just be a moment. They finally opened the doors at 10:26am. Person who opened the door was very quiet, didn’t acknowledge me waiting there and seemed to not be in the best mood. She wasn’t necessarily rude but she had a sad energy about her. Or maybe she was just tired. I wished her a good morning and hope she had a good day. I was in a rush because I needed to be somewhere else at a particular time. Very disappointing and unprofessional."

"Was trying to return an item that did not fit and showed up to the store at 6:40pm and they were closed. The store states that it does not close till 7:00pm. I understand that it’s a pain to have last minute customers but we all work for a living and can only make it at certain times. Come on…"