RnJ Sports

"Recently visited RNJ Sports in Rockville, MD, after a slight hiccup with a pair of Brooks running shoes purchased from their Bethesda location. Within a week, I experienced discomfort in the inner arch, prompting me to seek assistance. Upon visiting the Rockville store, I had the pleasure of being helped by Kelly, whose expertise in running shoes is unparalleled. Kelly’s knowledge and attentive service led me to exchange my Brooks for a pair of New Balance shoes, which have proven to be a perfect fit for me. I am immensely grateful for the exceptional customer service and expertise provided. I highly recommend RNJ Sports, especially Kelly, for anyone in need of expert advice and quality running gear."

"Don’t stand behind their products. Great service so you buy their expensive shoes, but then awful if there are any issues. They sold me a defective pair and they would not take them back or exchange them after barely 1 month. Response to Mr. Chen: I expressly purchased these shoes for Zumba and told your salesperson this. At no point did he deter me from buying the shoes. At no point did he say any of what you have written. Again, this store will sell you shoes and apparently not tell you that the shoes will not work for the purpose you have described. I wore these shoes 3 times only indoors and there is no sole. They were purchased Dec 1st, I went back to your store on Jan 5th. Some understanding has to be given for the holidays as I am sure your store had diminished hours. I spent almost $200 on useless shoes that I wore 3 times. Again, awful customer service after you’ve bought their overpriced shoes."

"Their staff are helpful, patient, and friendly. I had Alex help me several times and he's a pro. While the selection is not as big as another running store in the Rockville area, RnJ Sports has earned me as a loyal customer!"

"Updated review: 10/27/2023 I see the comment from Ray. And I have to say this is sad. To not take ownership of your actions and not apologize is unfortunate. Avoid this guy and this store. On my recent visit to RnJ Sports Store at approximately 12:00, I had the misfortune of encountering an employee named Ray, and the experience was far from satisfactory. I went to the store to try on shoes specifically recommended by my doctor due to ongoing knee problems. However, my interaction with Ray was marred by his consistently rude and unprofessional behavior. Not only did Ray display a negative attitude throughout our interaction, but his actions made me feel genuinely unsafe and angry. His lack of respect and customer service skills left me deeply disappointed and frustrated. I believe that such behavior from an employee is entirely unacceptable. It’s unfortunate that he’s part of the management team. I would strongly advise potential customers to reconsider visiting RnJ Sports Store, as my experience with Ray raises serious concerns about the quality of service and treatment you can expect. It's essential to prioritize customer respect and professionalism in any establishment, and unfortunately, this was severely lacking during my visit. I sincerely hope the management addresses this issue promptly to ensure a better shopping experience for others in the future."

"I've purchased my last two pairs of running shoes from this store. The staff was exceptionally helpful and friendly. They also offer a fantastic range of running apparel. However, during my recent visit on a scorching 98°F day, I walked in wearing sandals, fully intending to buy a new pair of running shoes since mine had exceeded 300 miles. Unfortunately, I didn't have socks to try on the shoes, and the employee informed me that I could purchase a pair, but they were only available in the $17 range. In comparison, other running shoe stores I've been to offer the option to buy socks or provide a communal basket of socks, sometimes with a discount if you purchase shoes. Regrettably, this store lacks a communal sock basket. As a result, I spotted the shoes I liked on their wall but ultimately purchased them at REI instead. While I wanted to support this local business, the inconvenience of having to buy a $17 pair of socks just to try on the shoes made it impractical especially since I own so many pairs of running socks already, and didn’t want to acquire another pair at that price point. I understand that they are concerned with hygiene, but if the customer isn’t concerned about using a communal sock then it should be the customers decision to make."