The Home Depot

"I am very disappointed in my latest experience with this Home Depot. I ordered an item on line and had it shipped to the store. I had no issues with the customer service desk, they were very quick and dismissive but not rude just seemed busy with not many people in the store. As I went to leave a lady from the self check out came running across with her arms in the air shouting “she is stealing, don’t let that Spanish girl leave” I was in complete shock and stopped immediately and turned. When I attempted to explain I was not stealing that picked it up from customer service she continued to accuse me of stealing in a loud manner drawing attention to not only the customers cashing out but the ones in isles and other co workers. As I searched for my online receipt on my phone, she continued to shout, but now it was that I was a liar, and there was no such thing as an online receipt. When a younger male came up and she then said you deal with her and walked away he looked at me looked at my screen and apologized and said I was okay to go. When I got to the parking lot a couple who witnessed the situation apologized for what happened. I did attempt to call the store twice when I got home. The first time the call rang for 8 minutes with no answer, I waited a bit and called again, after six minutes I spoke with someone who then put me on hold for the store manager. After 10 minutes the call was disconnected. I’m disgusted and disappointed that this is the type of customer service that they allow."

"I am delighted to write this review for Rubina, an outstanding employee who works in the paint department at Home Depot. I recently visited the store, unsure of the exact type of paint and color I needed for a DIY project. Rubina emerged as a beacon of assistance in my time of need. Rubina demonstrated an impressive depth of knowledge about the different types of paint, their specific uses, and helped me select the perfect shade that matched my vision. Her expertise and patience were truly commendable as she took the time to explain the nuances of each paint type, their durability, and the best choices for different surfaces. She was incredibly warm, sweet, personable, and attentive to my needs. She made sure to listen carefully to my project details and accordingly suggested products that would better suit my requirements. It was clear she genuinely cared about helping customers achieve their vision. I feel extremely lucky to have had Rubina's assistance during my visit. She turned what could have been a confusing and overwhelming task into an enjoyable shopping experience. I would highly recommend seeking Rubina's help to anyone visiting the paint department at Home Depot. Thank you, Rubina, for your exceptional service and for making my Home Depot experience so positive! Your dedication is truly appreciated."

"I've been going to the store for decades and I'm extremely disappointed as of late. Many employees are not at all helpful. One of the women in the paint center is very helpful. She is knowledgeable and always his time to answer questions. But I have unfortunately needed assistance and there is another woman who gives very little help. For example, ask her to color match and she left the piece to be matched. Just sitting there. There was no other customers. When I asked her if she color matched it. She said it was black. I stated there are many different shades of black. She then looked at me and said it is"black" they also had sales price on some tile. Brought it to the self-check out which was the only thing open and it came up. It's full price. I double checked to make sure it was the same product that was advertised as a sale price. The manager came over and said it was not and I asked him to please check because I know I double checked. I don't even think he'd look. He just came back and said it's not the right product. He was definitely wrong. And another time again a door was marked as 499 it rang up as 1,000. So be very careful and make sure you're getting the price you think you're getting."

"For me there is no other hardware store than the Home Depot. Unless I need specialty items, this is where I have shopped for over 20 years. Recently their Garden department has been refreshed w great talent (gm) and is looking beautiful."