Concord Pools & Spas

"I can't say enough positive things about this company. We purchased a hot tub from Concord back in 2022 when there was a bit of a hot tub shortage. They found me the hot tub I wanted and went through everything about the hot tub BEFORE it was even installed. The installation process was simple as they were at my house within a week to put the hot tub in. But their service didn't end there!! I had a couple of issues and questions after the hot tub was installed. Gregg P. and his service team not only promptly responded to my questions but they even came by the house to make sure that I was 100% satisfied and my issues were all resolved. After 2 years, I still have questions every now and then. And the entire staff is ALWAYS willing to help guide me through the process. I have even done FaceTime videos with them as they helped me resolve issues. If you're thinking about purchasing a hot tub, you can't go wrong with Concord! I would give them 6 stars if I could!"

"Jared at Concord Pools provided outstanding service. The jacuzzi pump was cycling on and off every two seconds. Another spa place said it would be $249 to come out and diagnose the problem. And then it would be one or two more $249 charges plus parts to fix it. Jared helped me to trouble shoot the problem, then he got parts for me. He probably saved us about $800. This is a smart way to run a business. Companies that treat customers well and give them good deals get repeat customers. Another company might have made a lot one time, but never seen us again."

"Just replaced my 14 yr old filter. Have had issues with flow levels for past ten years, so I decided to get a second opinion from Concord. Matt & Bill went over all options, and we quickly settled on one which I was unaware of previously. I wish I knew the names of the techs that came out, they explained everything, cleaned up everything, and I have the best flow the pool has had in a very long time. Soooo glad I made the call."

"There are not enough words to express my sincere gratitude and thanks to Julian, Director of Service and Eric, Service Tech for their professionalism and customer service for going above and beyond in helping me in the purchase and repairs of a second hand used spa/pool. During their busiest time of the year, Julian always found time to return my many crazy phone calls of questions such as concrete pad size or electrical needs with a sense of calm and patience. And when I finally got my spa/pool, I encountered an unfortunate situation requiring some repairs. Julian was able to maintain a positive outlook and keep me positive sending me the best Service Tech he has, Eric!!! Again… during the busiest time of the season they were able to find me an appointment and get my spa/pool up and running in no time!! I encourage everyone… if you are in the market for a pool, hot tub, spa/pool… Concord Pools is very reliable, patient and professional. Thank you for making my dream become a reality!! Sincerely, Karen Buttling"

"I needed a new liner and light in my 28 yr old pool. I went in to concord in Nov 2022 to order the items for an early installation in Spring 2023. I worked with Brad on the sales side. I had countless questions because of a serious leak I had but was uncertain of where the water was leaving the pool so we discussed the several possibilities and what we would do as we progressed with the install. Brad was patient and responsive with the questions and in getting me comfortable. He was also good in communicating the timing for the install. Sean and Tom came to install pool in early May and the process went smoothly. Sean also was very communicative, helpful and patient as we discussed the leak. He also was thorough with the process and never seemed rushed. There turned out to be a problem with the light at the end. Brad was out to the house quickly to look at it on a Friday and it was fixed on the following Monday. Every aspect of the process was excellent and even more so in this post pandemic environment with labor and supply issues, We’ll done!"