Firestone Complete Auto Care

"Big liars. It’s funny how someone thinks they’re a good liar and say you wasn’t charged for something, you upfront said you wasn’t paying for and didn’t agree to have it done. What I did agree to was quoted $39 just for me to be told they did the service anyway I didn’t agree to and I wouldn’t be charged yet my bill was $174 plus I didn’t get a receipt. Why because clearly the receipt would show I definitely was charged for something I didn’t agree to. Yes I could’ve disputed while there however the 3 hours of sleep I was running on was not about to waste my energy telling a liar I know he lied."

"Good experience for my first visit to this location. The staff was extremely helpful and explained everything regarding the service to be rendered. The waiting area was clean and comfortable for my short wait. I would return."

"It takes alot of me to write a review. I've had bad experiences with the Firestone closer to my house at 518 & Pearland parkway in the past so as a last resort, I tried this location at Silverlake. I'm so glad I was helped by Heidi who was able to turn a negative experience into a positive one. Honestly I was ready to switch to Discount Tires. Her customer service and willingness to go the extra mile if phenomenal. Although the Silverlake if farther from my house, I'm willing to drive those extra miles where the customer service is excellent, specially from Heidi and I've been a loyal customer at this location ever since. Unfortunately, I've had bad experiences on the technical side where my car was not diagnosed properly and found loose nuts and missing cutter, pins, (which I know were there) on my tie rods. These issues I find later when i'm under my car and it outrages me because you want to trust these mechanics specially when driving on long trips with the family and unfortunately I do not trust them anymore. Overall, Heidi always manages to turn a bad experience into a positive one. I do not see my self taking my car to be repaired by Firestone, but I'll always go here to purchase new tires and have normal alignments and rotations done. Honestly, if it wasn't for Heidi and the rest of the front counter staffs, especially Heidi, I would've switch to Discount or NTB a long time ago."

"Rude front desk lady. My car was shaking over 70 so I went in for alignment service after getting balancing done at some other place because I have lifetime alignment with them to get things recalibrated. She argued “I already had alignment done 6 months ago” despite me telling her I have an issue."

"Worst service ever received when trying to get auto care. Made an appointment but the gentleman helping me booked the wrong day, so I had to come back another time. When I came on the day of appointment, there was no one at the front for 15 minutes. After checking in and waiting on the service to be provided, I’ve waited 1 hour before they decide to even work on my car. I’ve seen people come in after me and they get theirs done before mine. What is the point of an appointment if you’re going to treat it as any other walk in? Waited for 2 hours before service was finished. I was told the eta for service would not take an hour. Save your money and time and go somewhere else."