Pep Boys

"Ashley rocks the front counter. Helpful, friendly, informative and extremely knowledgeable! Service was fast and extremely fast. Oil change, new battery and AC work all in less than 5 hours! She's running like a champ and blowing arctic cold air! Thank you all!"

"Mr. Rick and crew were super helpful. Did a great job of explaining the work that needed to be done as well as providing an accurate time table for when I would be able to pick up my car. Excellent service! If you need car repair work done this is the place to do it!"

"I would give zero stars if could. After wasting my time across two trips to this place that's a 30-minute drive each way, 1 hour round trip. After the first trip I was told the part was correct for my car, but not my engine. I left to go get the part I needed then had to go home. After driving back up the second time which is dangerous because my thermostat gasket housing is what I need fixed so my car doesn't overheat. I am told the mechanic might break a hose in my car because it is a brittle hose. During repair he will try not to break it, but if he does I will be financially responsible for replacing the hose, and can't drive my car home without the hose that might break. They don't carry the hose I need in-store, all their parts are delivered from somewhere else which I was not informed of before driving hour. If the hose breaks my car would have to stay until the part arrives and I would have to find someone or a rideshare to take me home and bring my car back. I called the first week of January to confirm parts, and cost of labor, and describe the problem needing to be fixed. I've called about four times across three weeks to confirm the price. I received three different quotes within that timeframe. They all kept going up. This person didn't add this or this person forgot this….. The person I spoke with and made my appointment with works at the League City location so nothing we covered over an hour made its way into the system. Todd did his best to help. The mechanic was laughing when he gave me my keys. Maybe he is racist and thinks the whole thing is funny. I don't know. I will never come back here. Th mechanic was cold and short every time I asked him a question and kept trying to find reasons why he couldn't fix my car. I think he thinks he won't make a lot to fix my car so he tried to find ways to get me to leave and that's why he was laughing when he handed my keys."

"Cheaters, Robbers, Crooks, Non Professional people. Yesterday my Friend was cheated at the sharpstown location of Pepboys. He was quoted a price online and was confirmed the same over phone. He booked an appointment, after signing in , his was was taken inside the service area, where there was no trained persons to change the tires. He was made to wait for more then 4 hours, while untrained staff members were struggling with his car. Finally after a wait of more then 4 hours, they were able to mount the tires anyhow. Starts the worst part, he was asked to pay about 200 more then the quoted price. Otherwise he would not get his car back. I would suggest everyone, be careful and do not trust the crooks."

"I was treated poorly by Adrian the associate that helped me on my visit to this location. He informed me that I was way over my mileage for a tire rotation. He said it was Nov of 2022 but I told him it was recently but he insisted that he was right. I checked my email and showed him that I had one 4 weeks prior. He had an attitude about me letting him know that I was right about the time of the last tire rotation. If they were going to rotate them that day then the tires would be rotated back to the same place prior and my tires would be worn out quicker and I would need to replace them before time. I was explaining that to him and he cut me off while talking asking if I refused the rotation. Then I wasn't told if my tire was replaceable or if I needed a new tire. I was so upset on how I was treated. But Brett helped me out and agreed with me about what I was trying to tell Adrian. I had to get them rotated again. But they forgot to put two of my Nissan caps on my wheels. Needless to say, I will never visit this location again. They steal parts to your vehicle and that unacceptable. Employees treat your customers better."