Fox Mechanical Air Conditioning and Heating

"We live in Rowlett texas We got our new system december 2020 But we never be happy since then. We always have some issue and we call them. It's very hard to reach them Even though we have 10 year warranty. they're not willing to help, Can anyone tell me what to do please?"

"Horrible company! DON'T invest in their AC unit products! The owner, Wayne & his partner, Lynn are unprofessional and don't care about delivering a service or honoring the warranty, they just care about taking your money. I purchased a $10k AC unit with a warranty a few years ago and ever since I started having issues with the unit, this company has shown its true colors. Warranty doesn't mean anything to them, even if you have a contract to prove it. This company doesn't keep records of anything. Last year, 2022, my compressor went out and it was a difficult battle to have them replace it, even though it was under the 10-year warranty. They were refusing to fix it. According to Wayne, he would try to see what he could do, but I still paid them $1800 for the repair and they couldn't really provide me with the breakdown as to why I had to pay that much. A week ago, Aug/2023, I started having issues with the AC unit again. They told me that the blower motor needed to be replaced and that the main line was clogged. Again, they tried to tell me that the warranty was not worth anything and that the part(motor blower) was back ordered since March and it would probably take about 3 months to get the part. I can't wait 3 months without AC, I have a family and I don't have the money to be living in a hotel for 3 months to wait for the AC to be fixed. I had a conversation with Wayne and he told me that it was out of his control and that he couldn't do anything. I provided 2 possible solutions and Wayne laughed at me stating "I'm not going to lose money by replacing a new unit at no cost to you, it's $4k if you want a new one." I reminded him that we have a contract and that this unit has a warranty. I also provided them with a solution for him to get the part from another company and he told me the same thing, he is not coming out of pocket $1200 when the part has a warranty through the company. (The part has been back order since March.) I don't understand how this business owner can be incompetent, insensitive, and unprofessional. Wayne told me that he was going to call me back with an update and he has not yet contacted me since Aug. 21, 2023. PLEASE DON'T USE THIS COMPANY! Not worth the headaches!"

"Our AC went out and Fox Mechanical responded fast, with all we needed to get the A C back in working order! The Employee who answered our repair was here after normal hours, very kind and polite. He was very smart and knew exactly what to do! Our home is cool and Fox Mechanical truly rocks in service and Knowledge ! We bought our Trane AC from Fox Mechanical, Our unit was with a good warranty. We recommend them for your Home AC and heater needs! Give them a call!!!!"

"DO NOT USE THIS SHADY COMPANY! We had an entire HVAC system install done in August 2020 and ductwork replacement done shortly afterwards because it was all uninsulated metal piping. After the HVAC was installed, our house was 10-11 degrees hotter than the temp setting, which is why we then had the ductwork replaced at the advice of the technician when we called them back out. The ductwork replacement helped, but the house was still about 4-5 degrees hotter than the thermostat, but we just dealt with it. Then this summer (2021), again our house goes back to being 10-12 degrees hotter, so my husband goes into the attic and discovers the terrible job done with the ductwork. There was air leaking pretty bad from connections to the plenum box and at the connections to the register boots, and there were kinked duct lines. They left exposed metal between 6 -12 inches instead of pulling the new insulated ducting all the way to the register boot. Also, the reducers to the plenum box were oversized and not sealed with mastic, which is where a lot of the air leakage was coming from. The most appalling show of how shady they are was the oversized connection at the plenum box which they "sealed" with tape instead of using a proper reducer (see picture). They had also left a lot of trash in the attic from the ductwork replacement the previous summer (see picture). My husband took pictures and called to have them come out and fix these issues, which was an ordeal in itself trying to actually speak to someone. The customer service woman texted my husband to call WAYNE FOX. We both spoke to him in a three way call, and in that call he told us the pictures looked fine to him and that leaks in the system were normal. He blamed all of our issues on our improperly insulated attic, which I will admit was a part of the issue, but he said it was the total problem, which was a lie. After a lot of back and forth with him on the phone, he finally agreed to send a technician out to correct the issues. When the tech came, he was not prepared to correct the mistakes because Wayne Fox had lied to tech and told him to address one issue instead of them all. The tech did what he could with what he had, and didn't even do a good job with sealing the leaks at the plenum. He used mastic but only did the easily accessible parts and did not seal underneath one of the connections. My husband spent 4 hours in the attic the following weekend correcting mistakes from the previous tech that was sent to fix the issues. With Wayne Fox being so adamant about the soul issue being the insulation (or lack there of), we spent $4,000 getting new insulation installed. We paid an extra $150 TO THE INSULATION INSTALLERS to finish sealing the connections at the plenum, which they were the ones who informed us of the improper reducers used at the plenum and highly suggested we get Fox back out to fix those issues as well. So we did. The same tech was sent again, and again he had been mislead by Wayne Fox and did not have the proper parts to correct the issues. Thankfully he took the time to go buy the parts and fixed the issues at the plenum box connections. When he was doing that, another appalling discovery was made. The techs from 2020 had taped a metal pipe to the register boot when they changed the ducting. As the technician was fixing the connection to the plenum box, the tape came loose and disconnected from the register boot (see picture). My husband called the tech after he had left, which he came back 3 hours later, but my husband had already fixed most of the problem by the time the tech returned. After all of this, our house was still 5 degrees hotter than the temp setting, and then our system stopped blowing cool air and went back to being 10-12 degrees hotter again! We called another company to come out, and the tech discovered the evaporator was frozen (see picture) because the Freon was too low. We spent another $400, but FINALLY, our system is fixed and working right. We will NEVER use FOX MECHANICAL again, and neither should anyone who reads this!"

"I just installed a Brand New 4-Ton 16 Seer Trane System for an amazing price, they can not be beaten for price and professionalism in the DFW area. The entire process lasted just 4 hours, from 8:30am to 12pm, disassembly of the old units and installation of the new units. They even cleaned up the attic insulation on the floor and hauled off the old AC and Furnace. Highly Recommended! I'm glad I chose Fox Mechanical over the others, such an amazing hassle free experience. Thank you from the residence of Birchwood!"