Avis Car Rental

"Where do I begin? (I'm granting two stars only because the employee was doing the best she could and was very professional and courteous). Rented a compact car from Avis at this location (Galbraith Rd) on July 18 at noon. Showed up and there was no car available except for a Chevy Suburban that was a complete pigsty - and had been in an accident. Front passenger quarter panel, lens and passenger door dented. The side door had a smear of something brownish and appeared to possibly be fecal matter (???). The interior was littered and smelled of cigarettes, onions and B.O. The employee told me that’s all they had and I could take it or wait until possibly tomorrow for another vehicle. We were on a tight schedule so I took the Suburban and spent $$ and two hours on it just to make it bearable. My wife called Avis customer service after we got home and spent another hour+ on the phone to get nothing but the good old runaround. Extremely disappointed with Avis and will most likely never rent from them again."

"Where do I even begin with the HORRIBLE service that we received from this location?! First of all, we had our reservation reserved on Friday, July 5th at 11:02 AM for Monday, July 8th at 2:00 PM. We got to the airport, took an Uber to the location to have NO ONE even there! We saw a sign that was like several others had posted. So I thought maybe it was one person working and they went to lunch or were in the back working as it was 1:50 PM by the time that we got there. So we would have patiently waited for them, but after walking around the entire building and realizing no one was there, I called the number. The "owner or manager", whoever answered the phone was rude about it. I was told that the truck that we reserved... "Had to have an oil change. The person that had to do it hadn't been there yet and wasn't even sure if they would make it today!". I was like okay we will take it for an oil change, if needed. At this point, we needed to get on the road for an appointment that we already had reserved coming up in an hour. I was hoping this would take maybe 15 minutes at most and we would be on the road. What aggravated me the most was no communication from the lady. We had arrived in Cincinnati from Houston at 1:00 PM and honestly I might not have been as mad assuming she would have called, emailed or even texted prior to our arrival to her location. That way we would have been able to accommodate at another location. So needless to say, we had to go down to Enterprise where we received a 5 star service from Taylor!"

"The 1 guy working there was rude, and just looked like he did not want to be there. He just gave dry answers with no explanation. Do better Avis, hire friendly and adequate staff and also have more cars to suit your city needs! I have never went to a car rental in any state I needed one in and NOTHING was available. This was a urban location and someone needs to investigate it further to see what is going on. I will make a Tik Tok maybe about it in the future as well… Unnaceptable"

"Had a rental reservation here. Showed up an hour before close and no one was there. They had a sign on the door with two phone numbers to call to get help and both numbers were out of service. Ended up wasting a lot of money as well 1.5 hours worth of time as I had to go get a car from a different way more expensive location. Would recommend never using this specific Avis location."

"Great location, and great customer service!! Upon arrival the process to rent was very fast and easy going especially with Leslie who was the best at answering any of my questions!! She even called me to see if I needed an extension on the rental as I had already added a 3 day extension prior! Kudos to you Leslie!! I’ll always do business with Avis!"