Ohio HealthCare Federal Credit Union

"I've been a member (and many of my coworkers from Grant/Riverside) for almost 20 years. They have never failed me. In fact, twice they assisted me quickly & protected my accounts from hacking fraud (whch they have to lock up your account temporarily). I made a mistake on my account around Christmas years ago; they forgave me & removed the charges. They have been personal, friendly & kind- always! In fact, about 2-3 years ago, I mentioned to staff member that I thought a fraud amount was never returned to my account.This person emailed the computer tech who handles this & the funds were returned within a week. We all make mistakes. No one is perfect. Try receiving service like OHCFCU offers from Huntington bank where I was passed on through 10 people with no solution! I also was approved for a large amount of loan money due to the destruction of my rental & in three hours the money was in my account! AGAIN- try that at the large institutional banks. And many of those are closed on Saturday or are open the same hours as the credit union. Thank you OHCFCU for all the years of awesome financial care of my money!"

"Paid off a loan here. A month later, the payment was taken out of my account again, kicking that account into overdraft. When someone was contacted, it was MY fault that I didn't tell them that I didn't want them to continue taking a payment out. For a paid off loan. My fault. They then can't refund the money digitally like they took it out, but can send a cheque or cash in person. This is the most rinky-dink operation I've ever dealt with. The managers lie and spin and deflect blame. So, I'm on the hook for the overdraft fees because of their ineptitude, because I was somehow responsible to tell them to stop taking out payments for a non existent account. Stay far away from this abortion of a financial institution, nothing but grief."

"I've had nothing but positive experiences with this credit union. Every time that I have turned in a request or paperwork they have gotten back to me the same day or the next day. When fraudulent charges were made on my Visa card I called, was instructed to fill out a charge dispute form, and the charges were removed within about a week after sending the form in. Just turned in a credit increase request a few days ago and someone called me an hour later. Great customer service!"

"This is one of the worst banks I have ever dealt with. Not only was my account information flagged as fraudulent activity- the purchases went through. I have been talking with multiple people to get these charges on my account taken care of but no one seems to know what they are doing. Needless to say over two weeks later the charges are still on my account and no one seems to care. I am utterly disappointed and after my account is reimbursed (who knows when that will be) I will be closing my accounts. I work for ohiohealth and this fcu gives ohiohealh a bad name and reputation. What a shame. Do not bank with them if you want your accounts safe and efficiently taken care of if they are compromised."

"Everything was great until they decide to put a hold on your account on a weekend. On hold for over an hour, only to be transferred to 5 different people who still can't fix the problem because "the bank is closed on the weekends" So I had to go the entire weekend without access to any money. I will be changing banks first thing Monday morning. This kind of customer service is disgraceful."