CheckSmart

"AWFUL, I’m not sure where to even begin. When I got my loan they didn’t count correctly and when I went back to my car to count it was already too late bc I left the building my fault for not having them double count in front of me. I set a pay date to pay my loan and was making payments all on time but then they ended up trying to take the full payment out which went against the agreement we had. It bounced back and made my account negative. To try and get ahold of someone for this matter was insane. Customer service was RUDE. They just hung up, transferred you to wrong departments , tell you they’d write notes to assure this wouldn’t happen again and then happens again. It was so messy trying to pay the littlest loan off , absolutely so chaotic. I only borrowed 150 and it was the worst experience of my whole life. Everything about this place is absolutely trash. Plz don’t make the same mistake I did and choose this place in your time of need bc I promise you they’ll make your life way more difficult and stressful than it already is."

"God forbid something go wrong with your transaction. Horrible customer service, treat you like a criminal. Your bank will cash your money orders! Huntington bank has free accounts. Don’t give this company a dime."

"If I could give a lower rating I would. I got pregnant and wasn't able to go in office due to me being high risk and sick. I had HG(hyperemises Gravidarum) and they overdrafted from my account 2 weeks in a row. I couldn't leave my house without medical clearance. Now during my entire miscarriage process I've been trying to call Corp to see if they can pull from my account for the last week. Nobody answers. I can't leave my house. Wth."

"On August 1, 2019 the store manager by the name of dave walked into my place of business and asked about my account in front of me and a trainee. This first off is HARASSMENT AND AGAINST THE LAW!!! I did inform him of this he said he didn't care and kept asking about my debt embarrassing me more and more also infuriating me. He kept continuing on and then as he walked out the door he said "what do i care you are going to collections anyways" This is very unprofessional and clearly against the law. I will NEVER EVER give my business or recommend this place to anyone!!! VERY UNHAPPY AND EMOTIONALLY DISTRESSED. I can't believe checksmart would hire someone like that and promote him to a manager!!!"

"Checksmart corporate office needs to get a CLUE as to how collecting money goes. First of all we all have emergencies in our life where we need help sometimes. Such as we get a flat tire on the day of our family members funeral sometimes and don't have two dimes to rub together. That's when we go to checksmart. Then rent and other things become due and we fall behind on payments. When we are ready to reconcile our debts we call those we owe to discuss what we can do. Once we, the people who owe money get you, the collector, on the phone, we really don't want to talk to you anyway but we are making the effort. After explaining the reason for my call I was transferred to someone who I had to explain the reason for my call again. Then I was TRANSFERRED AGAIN. the third person I began explaining that I'd been transferred twice and that's not how y'all gonna get paid .... At which time the third person HUNG UP ON ME!!!! GET A CLUE YOU CATCH MORE FLIES WITH HONEY"