FrontDoor STL

"My experience with these guys is limited over the last decade, but when they were starting up in STL I can say every Front Door property was restored and designed tastefully and with respect for the history of the buildings. The kind of work worth doing."

"I guess I could've dodged the bullet by reading these google reviews.. but unfortunately I didn't. My main concern was the constant loud noise from my downstairs neighbor, who used a subwoofer speaker. The noise was so intense that it seemed to travel up the walls. Expecting assistance, I approached the staff for mediation. Unfortunately, their response was far from helpful. They were not only passive-aggressive but also dismissive of my complaints. Their remarks like 'the noise wouldn't go up' and 'none of the other units are complaining' were both unprofessional and invalidating, especially considering the shared wall and clear audibility of the noise in my unit. And I never had staff members enter my unit during my lease without my presence for showings to future tenants with other leasing offices. They did not ask for any consent but just sent an email notice. It's ridiculous... I was out of town and worried about what might happen in my unit. I have had experiences with many leasing offices in the past, but this particular instance stands out due to the lack of empathy and effective resolution from the staff. It's disheartening to see such negligence towards genuine tenant concerns. This experience has significantly impacted my stay, and I feel compelled to share it so that potential tenants are aware of these issues before deciding to move in."

"DO NOT LIVE HERE!! Would give negative stars if I could. I’m a current resident who has had nothing but bad experience working with everyone at Frontdoor St. Louis, specifically Ben, Kensha, and Austin. They are all very rude and do not provide quality service in the slightest. This is the type of service I’d expect from a leasing company that charged half the rent that these guys do. Most recently, a toxic chemical was left out in my apartment after a maintenance request (I wasn’t home and wasn’t aware these chemical was going to be brought out during the maintenance request) and when I told the leasing office that I was concerned my kitten could have gotten into the substance, they took no responsibility, gave me no apology, hung up on me, called me rude, and then Kensha specifically threatened to illegally cut my lease short and “call my mother” (exact words). My cat has a seizure disorder, which seemed to magically appear when I moved into this apartment complex. DO NOT LIVE HERE IF YOU VALUE THE LIFE OF YOUR PETS! Management has never heard of the word professionalism and can’t be bothered to respond to justifiably concerned tenants. Live ANYWHERE ELSE!! I promise, I’d rather live in a place with bugs than live in this terrible establishment. Front door St. Louis could not be a WORSE COMPANY to do business with. Don’t waste your time, and tell your friends to stay away!! Trust me!"

"I would give this leasing company negative stars if I could. Stuff is always breaking, the maintenance man flooded my apartment and did tons of damage while he was trying to replace the dishwasher. They do cheap work when they do repair things and horrible carpentry. The elevator breaks down all the time. And sometimes for 24 hours. I just would never recommend living in any of their apartments. We have been here for four years and in that four years have never been able to get consistent mail and package service and the only solution they have offered to us is to have all of our mail sent to their leasing office so then we would have to drive there daily to get our mail. If the ground level restaurant is not open, the front door is locked to everyone except for residence. That includes USPS mail workers and other delivery services. We also have gone extremely long periods of time without them taking out our garbage causing us to get bugs. Keep in mind they want to charge $2000 or more for these apartments. Edit to add: after reading other reviews from the last several months, knowing that I’m moving out this weekend, I’m already mentally preparing for them to try and blame us for damage that their employees have caused this apartment or stuff they never cleaned up from the prior tenant. There’s literally still silly string inside one of the closet doors that the prior tenants child had gotten on the wall. They also didn’t deep clean the carpets before we moved in like they said they would. Or barely clean the apartment at all as far as I can tell. I was pregnant when we moved in and had to do all this deep cleaning myself before the baby came."

"Lots of options for apartments and lofts in the City of St Louis primarily, new construction as well as gorgeous historic properties that have been converted. Maintenance is responsive when we are locked out or have an issue, but hardly anything goes wrong. Rent is overall high but we appreciate the amenities and care provided. Leasing office takes care to receive packages and hold them safely for pickup so nothing goes missing. Tenants in my experience seem to be med students or young professionals, a few families with very young kids. Occasional 420 smell in the hallways."