Firestone Complete Auto Care

"This store does not honor appointments. After reading the other reviews, I can tell they never have. They do not respect your time. So unless you plan on leaving it with them for an unknown amount of time, I would go elsewhere. Time and time again, I have made appointments, and they don't work on your vehicle until half a day later. I will be looking for a new shop for future maintenance. This place is a joke!"

"They did not honor my appointment time. I waited 2 1/2 hours and when I went to check on the car they said I had 2 more vehicles in front of me with no estimated time to wait. After 20 years of taking care of my cars, I will looking for another repair shop. My time is valuable!"

"Stopped in to get quoted on some tires, and was greeted by Erica. Erica was extremely knowledgeable, great at multi-tasking, as the phones were ringing and she was also helping people check out. We had an amazing visit, figured out the exact tires I wanted. I would say it was a big win!"

"BEST CUSTOMER SERVICE EVER!! Erica greeted me with a big smile as soon as I walked in the door.They were very busy (customers at the counter, customers coming in and the phone calls kept coming also), but she made sure she spoke to every customer that walked in the store. She made sure everybody was attended to, and made sure Joe in the service area was aware of the questions and concerns I had about my van.Joe in the service area was great! He coordinated everything that was done on my van while also working in the service area. He explained everything to me about what they were doing and about how long it would take to complete the work. Joe helped me make a plan for all the repairs I needed done, starting with the most important safety concerns to be done first. Mark is the best! Mark in the service area worked on my van and the quality of his work is unmatched. He had my repairs done in a timely manner and made sure it was fixed right the first time! Their very good at their jobs!"

"Had 4 new tires put on vehicle. Never was told a wait time. Ended up being 2 hours that we ended walking around mall with our 18 month old daughter until it was finished. Then was driving home and car was extremely bumpy so was something to do with wheel balance or a defective tire potentially. Had to drive back there for them to look at it again. Spent another hour just waiting for them to take car back to shop area. No apologies given. Ended up talking to manager Joe which he was a very nice man and was offering to do something for us for time wasted. The woman there named Erica is rude. She had cut me off twice while on the phone and put me on hold without letting me finished talking. When at the location itself she has an attitude when we asked her questions regarding warranty on tires. I am a manager for a retail store and I understand sometimes you can get frustrated with things but there is no reason for rudeness or attitude when your customer isn't giving it to you as well. Joe was a great person but I will not be bringing my car back to this location for service because of Erica and lack of communication for time along with wasting time by coming a second time. Again Joe was fantastic."