Pep Boys

"Made a appointment online. They had a deal going buy 3 get 4th free. Made appointment for 10. Arrived they didnt have the tires i had picked online upon arrival. Ended up buying different brand with a higher cost. Did appointment online to save time... Ended up being done at 12:20 I won't be using them anymore."

"I ran over a curb, blew out a tire and tweaked my tie rods a couple weeks ago, I needed to get in on a Sunday. It was a very friendly environment (not like 3 years ago) Kenton the manager took care of me he was very personable and I felt more relaxed and welcome and not rushed and put off. Got me back on the road quick. I hit another curb 2 days ago, got me in and out and it didn't break the bank, and when I joked and said "I promise I'll try not to hit anymore curbs" Kenton said if you do we will be here. Thank you to all that worked on my car!"

"I've known about Pep Boys for years. I have an older model car which lately has has needed attention recently. I've purchased a replacement tire. Gotten a License renewal certification which required a tail light replacement and license certification. Using Pep Boys, I saved a bunch of money because I didn't have to go to dealer car dealer which has much higher labor rates. I really appreciate their an appointment system, It makes more efficient use of my and their time. Recently I had a non operational window that was down. I spent some time trying to check fuses but ran into a problem. I contacted Pep Boys. They determined I had my windows system on lock. They spent some time determining the problem, but they refused to accept any reimbursement for their time even thought I was willing to pay for. In my opinion they've done excellent work for me and were more than fair. Pep Boys is now my go to choice when I need auto care."

"I waited 2 hours for an inspection that I had an appointment for. Was told my brakes failed inspection and needed replaced. Customer service went out the door as soon as they realized I wasn't going to have them change my brakes. Went to a different mechanic and was told my brakes still had 75% life left and was finished with a passing inspection in 15 minutes. All in all, I felt like Pep Boys saw a woman by herself and tried to take advantage. There was another customer that had been there for 3 hours waiting on an oil change that was started before I arrived at the shop."

"I have never been to Pep Boys, but after my visit there I'll definitely be back and recommend to everyone. I was in and out within 45 min of have 4 new tires put on ! The guys that checked me in and out were amazing.Super nice and polite! I give them an A+"