LaFontaine Kia of Dearborn Service Center

"My experience was awesome I had Aaron Daniel’s he was very prompt courteous and explained everything in detail. I felt that he made sure that I was satisfied with my service and answered all of my questions clearly"

"I dropped my car off due to it dying on me after 2 weeks of having it. I had it towed to the service center, it took them a little over a week to find out what was wrong and diagnose it, luckily it was just the battery and there was warranty. They had it changed and ready and even did the recall that was on the vehicle. They also provided me with a loaner for a couple days after one week of having my car. The service providers were friendly and answered my questions and were patient. I also liked that the tech sent a video after the repair. Just want to give a shoutout to Aaron for great customer service and communication, he was super patient and answered all my questions."

"This place is the worst. Had a great experience with the sales reps at this dealership and this is the closest Kia dealership to my house. I decided since I bought a brand new Kia, surely I should take it to the dealership for maintenance right? WRONG. Making an appointment online is a hassle, not to mention if you make an appointment online you have very limited options for appointment times and dates usually a week out at least, and if you need a weekend appointment? Good luck you better schedule your maintenance at least 3 weeks in advance. If you call, you can get an appointment same day, but that means you have to wait on the phone for hours because “the computers are having issues.” I’ve called three times for service over the course of a year and a half and every time without fail the employee on the other end is having “computer issues” and has to “call me back” or something. First two time this happened I actually got a call back hours later and got scheduled for an appointment. This last time I called I never got a call back! This place is ridiculous. It should not be this much of a headache to get an oil change! Not to mention the last time I went for an oil change here I ended up late to work because it took them 3 hours AFTER my scheduled appointment time to get my vehicle in. The reason why? “Because we over schedule appointments because people don’t show up.” Well apparently everyone showed up so what I expected to take 1-2 hours took 4. I guess I’ll take my car to a local shop and risk it because NO car is worth the headache this place gives me."

"PLEASE RECONSIDER AND TAKE YOUR BUSINESS ELSEWHERE Bought a used Kia soul from these people, and somehow the hood latch wouldn’t latch after I opened the hood to refill fluids, so the hood blew open in the middle of the highway, not even 2 months after buying it. I’m paying for full warranty under them and somehow this does not cover so they quoted me over $900 to fix my car. They will refuse to answer any and every phone number listed on any documents they give you so you will never know what is going on with your car!!! The treatment is hostile and condescending. I am so upset I trusted Johnnie Obannon and bought a car from him, I feel like I walked into an elaborate scam."