AAA Auto Club Group

"Called aaa to get quotes for a 1yr anniversary day trip with Tiffany Hargrove travel agent. I've been with AAA for decades, and let Tiffany know of major health challenges going on with me so wasn't sure on how I would be feeling. So she guaranteed we wouldn't b charged unless we checked in. Well that was Sept. 2023 not only was my husband's card charged the hotel informed me sum1 checked in under our name in another city which we never visited or made reservations. Tiffany gave the hotel our c.c num. Then wouldn't help us get our $ bac her supervisor Rachel Webster didn't help much either she told me to call the hotel. I asked for corporate num. And sum1 I can call over their heads they refused to giv me any info on taking this higher. I think the agent has sum kind of scam goin on on the side. Rachel is just covering up for Tiffany bcuz she doesn't want to be held to account. Stay away from Tiffany Hargrove $292 unauthorized charged"

"This is a great company, and really reasonable insurance, unless you have an actual claim! We had hail damage in May 2022. I have since been through five different claims agents. They seem to quit every 2 to 3 months. Their emails bounce back, or they don’t return phone calls. Then you have to start over and find a new agent to take your claim. I’m still waiting on my final reimbursement and no one will return my emails. Also, their new roadside assistance app will automatically route you to the nearest garage, even if it’s closed because it’s a night, a weekend, or you are stuck in a rural area. It does not understand how to determine if the AAA partner it’s trying to reach is actually open or not! If it’s 10 o’clock on a Saturday night, you are going to be out of luck. Which is of course, the whole point of wanting to have the roadside assistance… for times just like that."

"Do no buy home insurance from AAA. They are a fraud company. I have been with them for a few years and have not filed a claim. I recently filed a claim for roof damage due to recent storms in my area and they rejected the claim with reason that damage is more than 12 months old. I asked for proof how they came up with this, what data do they have, but did not get a response. I submitted a hail report showing how often it hailed this year and again did not get a response back from them. My several requests to them fell on deaf ears. I got an expert opinion from a contractor and he said this is definitely due to recent storms. Other home owners in my neighborhood have gotten their roof replaced in the same period without any issues with their insurance company. I feel that my home is not protected at all with AAA insurance. They are good at fabricating excuses and not providing any proof or good customer service. I escalated the issue, but no one would answer my questions and it's because they don't have any good answers. They breached the contract and left me hung out to dry and now they've terminated my insurance saying that since roof is damage, therefore I am ineligible now. Horrible horrible service and a scam company. They are in the business of just collecting premiums and not paying anything back. Please watch out for this before getting your home insured from them."

"The famous AAA of Michigan had the audacity to not renew my Roadside Assistance. It's funny that they choose not renew after I made a complaint about how unreliable and off track they were both times I tried to utilize my roadside assistance. They would provide an ETA, then a few minutes before the ETA they would change the ETA to another time at least 2 hours longer than the original time. This happened three times in one day to the point I couldn't wait any longer so I cancelled. Before I cancelled, I asked two times if I could schedule for first thing the next morning. I was told yes, they could arrange that. The lady said no need to call because she would put all the information in the system and someone would call me before 7:00 am. The following morning I did not receive a call. So, I called at 7:30 am and provided all the information the lady gave me. I was told they don't schedule appointments. I explained the whole saga, only to be told that they would put it in the system and someone would contact me with an ETA. Again, the ETA was extended shortly before the original time not once but twice and again I gave up and cancelled. Finally, that evening, I was able to schedule for the guy to meet me at the location of my vehicle. When the guy arrived not only was he in an unpleasant mood but his truck was not equipped to handle the service request. This happened in September, 25 days after my membership renewed. I asked if I could cancel and get a refund on the membership. I was told no, I was not able to receive a refund despite the inability to service my needs. A couple months later I had a similar experience. I had already planned not to renew. They decided to send me a letter two months before my membership ends saying they have elected not to renew my membership because of disproportionate use of services. HAHAHAHA!! I can't use the services if your dispatchers at the company that YOU AAA are contracted with provide sub sub sub par services and are not equipped to handle a simple service despite taking the request and showing up without proper tools to complete the service. They didn't care the year prior when I only used one out of the six allowed roadside assistance calls included in the membership. Take a look at the photo of the nice little letter they sent. AAA is roadside assistance is worthless in Kent County. I give a ZERO out of Five."

"More specifically AAA road service. Our truck broke down 4 miles from our house. We called for road service at 2:00 pm. We got 2 automated calls within the hour to let us know we were in the queue, but there were delays due to it being Memorial Day weekend. Understandable and at that point we appreciated the automated calls, thought maybe it would be a better experience than last time a few years ago when we waited over 4 hours. We finally got a ride home by someone who's house our truck broke down near. After 4 hours I called for an update and was told it was still being worked on but someone would call by 8:45 pm from tow Co. At 9:00 pm, I called back and it was discovered that we were not actually in the queue, our order was "stuck" as she put it. She said we would have a call from the tow Co within 40 minutes, which now puts it at almost 10:00 pm. We never got a call, but our truck finally arrived at almost 11:00 pm and the driver stated he was not contacted for the tow until 9:30 pm. He said he would have much preferred coming out at 2:00 pm when we first called. I honestly don't expect this to make any difference because I am fully aware that AAA doesn't care about service quality. If I could have given negative stars I would have"