Sleep Number

"Sharyl and Howard were amazing! Very knowledgeable, patient in answering all our questions, and very good at their jobs. Sharyl spent the most time with us and although there were multiple people in the store shopping, she was good at making sure noone was neglected. If you're in the market for a bed, I highly recommend!"

"The quality of the Bed and Adjustable Base I bought from SLEEP # are Too Expensive and the quality is horrible! Neither the base nor the P5 have been in working order since the day they were delivered! There's no returning it...you keep the like of garbage until technicians come out... they contact CS... CS order the parts... they call you regarding your part delivery...and you setup the next possible technician appointment! Meanwhile what? The store staff was awesome. The delivery staff went above and beyond. The technicians were so helpful and knowledgeable. BUT The Customer Service AND Case Managers are HORRIBLE! I've spoken to at least 8-10 and I speak quite nicely so I can get the problem(s) resolved and I've been disrespected & hung up on by various CS Reps AND even Case Managers like Rich and Tae! Tae got so upset when I didn't see the point in getting the FREE additional 100 night "return" offer for my troubles! ... Even she didn't see why I needed it since they can just fix everything?! Where do you go from there?! DON'T EVER BUY SLEEP NUMBER! HURRY...RUN TO MATTRESS FIRM!!!"

"I have to say we worked with Howard, the store manager, and in my opinion he gave us a level of customer service that I have not experienced in a long time. Would highly recommend him and this store if you are in the market for a Sleep Number bed."

"Cheryl was very knowledgeable and informative. She asked all the right questions and spent a bit longer than average with me so I could find the right number for total comfort. I am a big guy with different sleeping needs and it is important that I have both comfort AND support. We found the right bed and the right number and now we just have to wait four our new bed to arrive. Very good store with very good attention to detail. I would recommend this store to anyone looking at Sleep Number."

"It was very nice to be able to try out the different beds and wonderful features! The sales girl was very nice, but obviously very new and uncertain. If I hadn't already been sold on a Sleep Number bed, I would probably have left without making a purchase. Management needs to give her some more training (or at least stay with her) before putting her in the difficult position of handling a customer on her own."