The RoomPlace

"Karla at the Aurora store assisted me. She was wonderful. So friendly and patient. She helped me pick out a beautiful living room set!"

"We went to the store twice today and our first time was not really good experience. The sales representative that was helping us, was not really efficient, he barely helped us and he was all the time sitting on his phone without giving us enough information or options in what we were looking for. We decided to left the store and come back later while searching more options. Then we came back later and we asked for another sales representative to help us. Karla was there to save us and provided all the information needed. Our five starts is for Karla.. she was a really proactive sales representative.. she helped us with all the details , measurements and options. And we finally decided to buy here what we were looking for. If you go here.. ask for her… she will provided you a top quality customer service experience…"

"The worst shopping experience I have had in 10+ years. I would strongly recommend absolutely never do business with this store specifically. The GM and management truly doesn’t care about you as a customer. They only care about getting your money. I worked with Jorge (one of the managers) and bought a couch. Instead of paying the $300 delivery fee, I opted to go pick up the couch myself. We set the pick up date for January 1st. I asked multiple times if he was sure that they were going to be open New Year’s Day, which he assured me they would be. He was wrong. On January 1st, I rented a Uhaul and spent about $75 and 3 hours of my time and drove to the Romeoville location to pick up the couch. I found out upon arriving, that the warehouse was indeed closed on January 1st, but stores were open. Jorge had made a mistake. I reached out and sent him an email saying I was in the parking lot disappointed that I spent the time and money and came all the way here. He responded to me admitting the mistake, apologizing repeatedly, saying they would fix it and make it up to me. It’s all in emails. At this point I was thinking they would come Back and offer me free delivery, as I already wasted $75 and my time and was not interested in doing it again when they made the mistake and owned it and said they would fix it. They were willing to do nothing!!!! Zero. Told me basically “sorry, mistakes happen, you got a great deal on the couch and margins are too thin to offer you any more of a discount. Go rent another Uhaul and spend another $75 and 2 Hours” After going back and fourth with them for a few days, they offered me $50 off my couch and told me to go rent another Uhaul and spend my time again. $50!!!! Not even enough to cover the cost of the first Uhaul. So I’m expected to go pay for a second Uhaul and attempt another pick up? That was their solution. I went into the store to talk face to face because as anybody would be - I was incredibly frustrated with the customer service. Arem the GM (I believe is his name) was short with me, disrespectful, and ENTIRELY disinterested in helping resolve the situation. Even though I have emails with them admitting they were wrong and made a mistake and said they would fix since I wasted time and money to go pick up initially when they told me to. I told them to cancel my order then. Then he was suddenly “willing” to cover the expense of a second Uhaul to keep them from losing the sale. I said wanted my first one paid for upfront before I go spend more money, but he insisted they would not do that, and told me to go rent another truck and send them the receipt and that he promised me the next morning within 24 hours he would send an adjusted invoice. 10 days later nobody will return calls or get back to me. I never received an adjusted invoice as promised. These guys will say anything to get a sale or keep a deal in check, but it’s blatantly obvious that they truly do not care about you or your experience - just getting your money. I will be returning my couch, happily paying the stupid 10% restock fee, and will be moving in from room place and never doing business with them again. Worst customer service and first time in my life I’ve ever left a review of any sort because I truly believe people should avoid doing business with them. Maybe it’s just this specific room place in Aurora - but I’ll forever tell anybody to stay away and shop at Ashely or any of the other common furniture stores."

"I had a wonderful experience with Karla and John. The entire team including the shipping crew was 10/10. I started my search about a month ago where I was greeted with a smile and asked what I was looking for. I was directed to the correct area and was informed about the different type of sectionals available to me. With an offer on a home being recently accepted I knew I couldn’t do any business that day, however John made me feel comfortable and I didn’t feel like I was being “sold” anything. I went in a week later to lock in my price with a fantastic Veteran’s Day deal. I signed a few papers, put down a small deposit, and was very satisfied. Fast forward 3 weeks, I went in after closing on my home and was again greeted with a smile by Karla. We finalized the order and she let me know an expected delivery date. Within a few days I received a call letting me know the shipping date had been pushed UP. The automated text service from The RoomPlace was very helpful and I was notified in advance when to expect my delivery. The movers were very professional and were in and out within 15 minutes. Thank you to the entire team for making this process fun and painless!"

"Love this experience. Kifah the salesperson was awesome and knowledgeable, no pressure during the mattress purchase. We were intended to drive around many stores to shop around and this was our second and last stop. Delivery is within 2 days. Manager Amir was knowledgeable and very friendly. We will definitely be back for our next purchase. Very friendly location. 5 stars."