Macy's

"I had a really good customer service experience with Marina. I needed to find the perfect gift for my brother. She helped me pick out the most wonderful fragrance. And he was all smiles today. Ask for Marina for your fragrance needs."

"I had not been to this location since well before homecoming (so August 2023), and there were definitely challenges at that time. Lots and lots of tightly packed clothing racks that very obviously needed to be zoned. It was kind of a mess. Dressing rooms on the second floor where the dresses are located were disgusting. Next time we returned was Saturday Nov 25, 2023. We were there around 1030 (so 1/2 hour after opening). It was so, so bad. Like clothes all over the floor, racks were unshoppable because there were way too many clothes per rack, etc. It was just sad because there didn't seem to be a lot of recovery from the day before. I don't know... maybe they are not allowing enough payroll to staff to the need. It was a shame too because we came to shop, but I refuse to 'dig' for merchandise at a department store. I mean, I have been to Goodwill's that have been zoned better with better merchandising presentations. I will say, though, that the blanket we purchased from the home store on the bottom floor was a great value and the associate was very friendly. Overall it was a 3/5 experience."

"Macy’s department store is very good for me. Never had a bad experience with sales people. But this time I have to give a lot of praise to the sales woman in the sunglasses department. She was very nice and tasty, and pleasant . They had a special bonus on this day. Buy one pair glasses and the others are half price of mine. Because she was as it I say, I bought three pair of sunglasses. Macy’s remains my favorite department store. Thanks him for the great personnel."

"The staff was friendly and the place was well organized. We had to return some stuff and it went quickly and smoothly. It had a lot of different brands that I liked. I recommend checking out the Last Act section for some nice deals. The clothes there were still pretty high quality and they were discounted by a lot. The fitting rooms were also nice. Some of the prices were a little expensive however. The area around the store was also pretty desolate. It connected into the mall nicely."

"Disappointed. I understand that as consumers we sometimes forget how to put things back where they belong. These are simple yet irritating “first impressions” of a store (see my pictures below). However, what I am not seeing is any help or assistance from anyone , no attempt to try and clear the isles and free up the clutter.Only 2 registers were open with long lines. It seems like the store way in disarray. Just some courteous help is all I ask.."