Dunkin'

"I’d give zero stars. There’s a guy there works morning shift I believe he is a manager named Bert who is just very rude and unnecessarily rushing both customers and his own employees. All the employees seem unhappy when he is there and are also just as rushy when he’s there. I’m not the type to get the same thing every day , yet every single time I stop at this Dunkin and look at the menu for ANY amount of time when he is on shift I am rushed and my first interaction resulted in the man walking out of the back of the restaurant and telling me “If I don’t know what I want come inside” even though I was just trying to order some donuts with my coffee and wanted to know what was available and there wasn’t any donuts on the menu so I asked what they had available at the time. He told me I should already know what they have even though they don’t always have every kind of donut and they definitely don’t have donuts on the menu at all. I even asked the girl at the window why I get rushed every time without fail and she proceeds to just take the next order because to me she felt pressured by THE SAME MAN to take the order as quick as possible. Then Bert hands me a single bag with some hash browns after paying $20 and asks if I had any drinks. Like he is clearly not fit for his position ESPECIALLY if he is anyone’s manager. I’ve worked actual fast food at many different restaurants and had many different managers who would push drive times but this is something different. You never should be rude to customers under any circumstances and it’s also one thing to request we come inside , it’s another to come out the back door on me when you literally had just opened at about 6:15am and nobody was behind me in line and I hadn’t been there more than a couple minutes. This is the worst experience I’ve had as a customer at any kind of restaurant since it’s been multiple times coming through and dealing with the same guy and seeing how he treats people."

"Awful experience just now at drive through. The girls there have an awful attitude. I had never been there before and was asking questions. She seemed annoyed I was asking the pricing as it wasn't even on the menu neither were the price of donuts nor the flavors of donuts. When I asked how much she told me to look on the screen, twice. The letters were small and everything was confusing to me. I finally jad to ask her to just tell me. Then she said they were out of every flavor donut that I couldn't buy a dozen of mixed I'd have to only buy originals. So based on the attitude and lack of food , I will not be taking my business there or recommending. There's no need to get annoyed by a simple question. It wasn't busy there were no cars except me in drive through. It needs better service with employees that are friendly and helpful and fresh donuts."

"Terrible service, while ordering through the drive through a bit more than an hour before closing no one seems to answer until we asked multiple times. Then one of the girls say yes I ordered a box of Joe and some donuts they said we don’t have any with a rude attitude. No sorry we ran out but we have croissants or something like that. We waited 30 minutes for our box of Joe and once we got home the box wasn’t even full. They should not be working here if they cannot have a good customer service. Both girls are rude and have zero customer service."

"Terrible service at this location. Arrived 1 hour before closing and neither of the two girls “working” here even looked up or greeted us. One said “bruh” and that’s the only word we heard from either of them. Then the cases were completely empty except for a few donut holes, not a single donut for sale! So if you want to be ignored and have nothing to buy, this is your place. What a pathetic experience. This picture says it all. I used to like this location but from my experience and reading other recent reviews, this place is crashing and burning as fast as they can. I don’t intend to come back here. Whomever is doing the hiring here needs to clean house. It’s not enough just to have a warm body at the counter if you plan to stay in business. They actually need to at least pretend that the customers matter. Such a disappointment. America runs on Dunkin? Not at this location. Try a different store. This one isn’t cutting it."

"When I asked why my drink was foamy I was told that it was the last of the ice coffee. The cup was not even all the way full. It was a quarter of foam. There was nowhere near the amount of mocha that I asked for. The coffee tasted absolutely horrible since it was the last of it. Why would they think that it is okay to serve someone this? I even asked what happened and nobody even offered to remake the drink. I have always had issues with this Dunkin’s service, stirring coffee, food quality, order accuracy. I really wish that there was another Dunkin in Cartersville. This location clearly does not care about its customers. I also have to question the cleanliness of my order. It’s frustrating to go to this location. I gave up most days but when I’m really craving I take my chances."