Lakeland Regional Health Pablo Campus

"This review is about the facility and overall professional behavior, more than a specific individual. I'm a former business analyst for mostly women owned business. I went to work at about 10 for my stepfather, then the youngest Master Mason/ Monarch business professional in one of few US towns that would build a Shriner's children's hospital. My parents and the Masons were always raising money. I knew doctors but rarely had the health care I needed because both my parents had secrets to keep. This facility is clean and operates smoothly with some glaring and scary exceptions. The 3 story medical facility has Cardiology doctors and testing, Cancer treatment and testing. In the waiting room of each floor was a vending machine with mostly snacks that no person with cancer or heart disease should be eating. I was personally aghast the Cardiologist mentioned the Mediterranean diet with all the sugar and salt heavy foods in the machine. I haven't had any health treatment for 35 years since a heart attack that went undiagnosed. I survived those years by studying and implementing a diet that literally kept me from having my health completely fail. Recently, after a few falls, my diet was instrumental in a partial recovery. My entire life I lived in a family business that worked 24/7. My dad never had negative or caddy things to say about his clients or to his clients. He went to UC Berkeley for accounting after the war, and also did taxes and was a Realtor/Broker. He knew his business and I never saw him crack under pressure With the exception of the woman who did my EKG and the woman who did my Electrocardiogram I met one rude person after another. The doctor bragged he could access my digital medical records from another doctor on the same digital health records platform. There should be no place for personal insults to patients, particularly needy ones. The Cardiologist could access my records because I had not opted out of the TOS, right to share my record. Considering I grew up in a computer dependent industry in the 70"s and later brought the 1st Title VII (probably in the world) about the use of computerized records for retaliation by a media employer, I thought his arrogance was misplaced. Unfortunately it caused me to distrust anything but the impartial diagnosis and the test results. I asked about nutrition and found no nutritionist in the facility. The last RN I saw was supposed to explain my tests. I called twice ahead of time to be certain she could, as transport is hard to get. She had no apparent understanding of the tests, could not explain results and made personal attacks."

"My mom had to wait over there hours on her appointment. No doctor is that important that any patient should have to wait that long. I tried to reschedule but would have to wait three weeks for another appointment."

"Tried 2 days to call them to schedule an MRI appointment and gave up after being hours on the phone. Called a other company and had an appointment in 3 minutes was on hold for less than a minute. Don't even try this company go ahead and call a different one to begin with"

"I am disabled, use cane. Brought myself to LRH for bloodwork and X-rays. Everyone was kind. Started feeling woozy in hall when trying to leave X-rays. A lovely Nurse/Tech named Melanie took it upon herself to check on me. Went and got a wheelchair and she took me all the way through hallways, out the door and to my vehicle. She also made sure I was safely in vehicle. Very thankful for Melanie!! Above and beyond helpful!! I thank God for her!"

"I had earlier posted a pretty terrible review of the lab here. I was very upset when I posted it, and it’s just not like me to be mean. So I took it down. They did rectify the situation and I’m grateful for that. Therefore I’ve updated my rating from 1 to 3 stars. I appreciate them making a poor situation better and taking care of it. My recommendation, however, is to tell your patients what is going on and why, instead of saying “we can’t do anything” offer a solution, because my entire situation could have been rectified much sooner had someone advised me that I needed an appointment for lab work, instead I was told by an employee that an appointment was not needed and to just come in when I had time. Instead of repeating “you need an appointment for lab work”, you should explained that to me to begin with and explained that you set that so called appointment for two hours after my arrival time. Nobody had explained that and it was upsetting to be sitting there not knowing if there was a hiccup or what was going on. Communication is key. Always explain what you’re doing and why so that your patients understand what is going on. It’s not our responsibility to know your policies, procedures and system. Don’t blame us when we don’t understand what is going on because you failed to explain it to us."