Banfield Pet Hospital

"Terrible service ! Rude staff I have ordered food for my cat 3 times and it never gets here they don’t call or nothing Don’t recommend this dump ! Ask to speak to vet they said no"

"Lots of things about this place 1. Staff is not polite (starting with the front desk lady who always wears highlights in her hair purple, pink blue, yellow or any other color) she has not good manners, never looks at you when she talks, not nice always look like if she is mad or if hates working there. 2. Dr. Victor Cuéllar (my dogs vet) very rude and unprofessional, I even think he mistreated my dog in his last appointment (never has good mood and again is like if he hates to work with pets, not polite and never give us the confidence to talk to him even when some friend recommended him, nasty person) 3. Poor response from staff when I requested a medicine from another place and banfield just has to give them the approval to send us the medication. Their excuse (we were busy), so clientes necessities are delayed just because the are busy. Absolutely I don’t recommend this place."

"The custmer service here is awful! the lady on the front Kathleen is the most rude person!! almost a month ago i arrive 10 minutes late and she was so rude with me! and today i call and she put me on hold for long time, she hung up on my call and then i called 8 more times and she kept sending my call to voicemail! this is unacceptable! is no the first time i have had a terrible experience with this lady, hope you guys take action on the matter."

"Monica at the front desk can not deal with frustrated patients they deal with animals life and if they mess up of course the guest will be upset and raise their voice I never cursed at her or disrespected her I raised my voice while complaining about the doctor not even her ! She said she would hang up if I kept raising my voice but if she cant handle angry customers than she cant be talking to customers about a life matter.Ruiz or what ever his name is is a horrible doctor that will want to give your cat medicine for all these things and won't tell you why they really need it when you question them! This office so far has horrible practices from customer service to doctor! I work at a call center calls back to back in bound and out bound guests yell at me I let them as long as no cursing or disrespectfulness I am responsible to help the guest! And my job is to calm them down not make them hate the facility I work for even more! MONICA is a horrible front desk agent that if she can't handle customers than she should be in the back and not speak or answer phones"

"This has been the worst experience. They scheduled you visits before the time of puppies vaccines to charge you more on the next visit. They said it was going to be 2 more boosters after the first vaccine and on my last visit they said they needed an extra booster because they got vaccinated before time. Why did they schedule them before it was time? They just want to steal your money and take advantage of people by making you overpaying for services. Totally the worst place ever, they are a bunch of scammers!"