PetSmart

"I made an appointment, with full service for my pet!! I arrived and they told me that they hadn't made the appointment for full service!!! The girl who took care of me, Gabby!! A super rude person, nothing understandable and I could even say she don’t wanna help!! And didn't give me more options!!! She literally told me that's what you have and nothing else!!! I'm not coming back anymore!! To this place... I recommend training your staff so that they have more charisma of customer service!! That's who they get their salary for!!!"

"The groomers are very caring. Took Maui our 8 year old rescued pet who has become very close to us here. It was our 2nd appointment with PetSmart. Quite a few months apart between appointments. She trembled, peed, and we were told pooped all over. This is what these workers have to go through many times. Unfortunately, Maui did not stop doing this so we picked her up and we were given another appointment for the next day. We decided not to feed her until we got back home. She did much better the next day. No trembling or pooping, like the day before. They did a great job on her and she was happy when she came. The groomers are very caring in this PetSmart! St. Cloud, Florida."

"We got our first cat at a Petsmart in California and I loved how they adopt out after a cat has been rescued and then socialized in a cat foster mom’s home first. Our first cat was the sweetest baby ever! The people who work with Petsmart seem to know their animals well. This particular Petsmart had the Sheba brand of turkey pate after Publix ran out of it so we come here a lot. I noticed they have a large setup for adopting out cats. They also have a room where prospective owners can meet the cat. Today I saw just one calico cat. She was a total sweetie pie and came to the window when I whispered her name. This Petsmart has a cheery grooming area. It’s not closed off from the checkout area like other Petsmarts have arranged it. That doesn’t seem to affect their services as I see several good reviews for their grooming services. Petsmart has always had a brightly lit, well-organized and vast variety of supplies for all kinds of pets: reptiles, mice, gerbils, Guinea pigs, birds, dogs, cats and fish. Today in the fish aquariums there were many empty tanks. At checkout my cashier was courteous and wished me a good day with a smile. Her young coworker, however, denied the offer of helping me check out and left so I wondered if she was not confident about the register or if she was just not wanting to work. In any case this store has the supplies I need and all but one of the staff were on task and pleasant."

"PetSmart customer service is helpful they always seems to go above and beyond. Whether I have questions or need help, they are there for me with speedy answers and assistance. At this time, I do easy online ordering and pick up at the store. Sometimes I choose curbside pickup. Which is when a PetSmart employee brings what you order to the trunk of your car once you have it open and call them on the phone for curbside pickup. It's a great option for those who would like to avoid contact with people to prevent the spread of the Corna. Inside the store it is well organized, immaculate, and heavily stocked with various foods and supplies for variety of pets. I'd highly recommend this place to any pet owner as I truly am grateful for PetSmart my husky, rottweiler and pit bull they are the happiest with the toys and food I buy here which makes me happy too."