Lowe's Home Improvement

"Reggie in the Garden Center was the MOST HELPFUL and respectful gentleman! He paused his leaf blower duty just to offer me assistance. Not only did he EFFICIENTLY locate the certain soil I wanted, but continued to assist me to the register, as well as gettin’ the heavy bags into my vehicle! Give this man a raise!!!! Thank you Reggie! :)"

"Lowe's credit card bank, Synchrony Bank, just ripped me off for $72. I bought a large order from them and charged it to my account. I paid the full bill by mail 10 days before the due date. Apparently, the check got either lost in the mail or lost at the bank, because it never posted to my account. They are refusing to wave the interest charge due to company policy. Apparently, it looks like Synchrony isn't even BBB accredited. Until Lowe's drops them, I am never going back to Lowe's. If I could give a negative rating, I would."

"My previous review was removed. That defeats the purpose of reviews. Chad at the 1201 Airport Blvd. I Pensacola, FL in Pensacola is an awful man. My yard tent was crushed, clearly a manufacturer defect. Chad suggested that my tent was hit by a tornado and Lowe's doesn't return Act of G-d tragedies. The Church, where I was a vendor, was very tolerant of my slowly self-destructing tent until Sunday. I understand this. The tent was a hot mess. The only way to remove it was to break it down. Chad, while he stood at parade rest and literally looked down his nose at me, immediately, without asking, assumed I did not buy the warranty and said it was too bad I didn't, told me it was a tornado that destroyed only my tent, in a sea of tents where half were the same make and model, and said "absolutely not" when I told him all I want was store credit so I can get another tent. Assistant Manager Chad at 1201 Airport Blvd. In Pensacola, FL is an awful person, who demonstrated poor customer service and is not interested in anyone but himself. In fact, he was glib about firing people who go into the parking lot while he was walking me to my car...in the parking lot. So here I sit badmouthing this man because awful people need to be put in their place. I have provided a picture of his employee badge and the address of the store he works at. I encourage you to visit Chad. While there, tell him who sent you. Please see the attached images. One is my tent before I broke it down, one is after and the 3rd is Chad's badge"

"We recently had the best experience working with the staff at Lowe’s. We are working on a big project and have never done anything like this before, but the experts in the flooring department Kevin and Greg have really helped us out. They went out of their way to make sure that we were taken care of, had the right measurements, right material and helped beyond their job descriptions. Kept in constant contact with us, checked on us and never once steered us wrong. Customer service was exceptional. I recommend if you’re looking for help to go to these guys. Thank you Kevin and Greg!"

"The plant department manager reminds me of dumpster fire. I asked her about some plants that she was throwing away. Immediately, NO! She then tells me that Bonnie requires them to throw them away. This is a lie. Why lie to a guest? I wanted to tell her I do it all the time from the good Lowes, you know, the one on 9 mile. Cause you just made me never want to come to this location. I put everything back on the shelf and left with nothing but a bad taste."