Mayfair House Hotel & Garden

"Great convenient location. The room is very clean. The room however is very dark; it would benefit from another lamp or two. The rug had a corner turned up that was an accident waiting to happen, but when we called them, they did take care of it very quickly. Very noisy outside our room - - - construction/street cleaning woke us up in the morning. Very loud wedding party in the hotel last night, with music that went well past midnight. No fan in the bathroom, so the mirrors fog up immediately. A beautiful hotel on the outside, but many flaws on the inside. Best feature: the location!!!"

"Beautiful hotel and great location in Coconut Grove. The service was lacking, but maybe they were understaffed. The rooms are big but could use better layout and common conveniences one would expect, like maybe a bench in the huge bathroom, more hangers, tissue, and restock the mini bar daily. The private balcony is wonderful! We would go back but never pay full price. It is a 5 star hotel with 3 star service. The restaurants and bar/lounge are very good with good service. It can get very crowded if they have an event going on at the hotel as happened during our stay."

"We loved the place in general. The breakfast in the tropical gardens is super enjoyable and serene. The menu was unique, exciting and just delicious. But the best thing about our meal, was our server Nicolas. He was super helpful, attentive and friendly. His recommendations were spot on and he even convinced us to have dinner here. Definitely one of the best service staff we experienced during our frequent trips to Miami. Five stars!"

"An iconic hotel such as the Mayfair House Hotel & Garden deserves a fair & in-depth review for any of those looking to stay here. Let's start with the rooms and location probably the only two highlights of your stay here. The interior walkways of the hotel are stunning, as well as the cozy rooms that the hotel offers. Having stayed in the studio suite, I can say the decor was worth the price you are paying + as well as the comfort of the beds. Where the rooms come short are the most uncomfortable collection of pillows that they have. Given the caliber of the hotel, the comfort here fell short. My stay also was made unpleasant by constant construction sounds that started at 8am on a Wednesday morning when I was trying to catch up on sleep. Having stayed at other top notch hotels such as the Mandarin Oriental brand this part of my stay took my completely by surprise and made me highly unlikely to stay here again. The hotel service was equally as sub-par with room-service taking eons to arrive and charging over the top pricing with an automatic gratuity included, a restaurant that served great food but was super understaffed affecting the customer experience. After my stay I was hit with charges from the room's minibar - which neither I or my guest touched except for the included spring water. My suggestion here is to stay far away from any of the minibar items because once you call to try to dispute the charge, their customer service department falls completely short of providing any care for the customer or providing a resolution. Overall - if you are looking for something with a great location, the Mayfair falls pretty good in that sector, but other than that, I would by no means call this a 5 star hotel that falls short in every aspect of comfort and customer service."

"Really enjoyed my stay. Rooms were clean and spacious. Staff was very helpful and I could text them from my phone and they responded back in a very timely manner and helped fulfill my requests. Also allowed a complimentary check out an 1 hour later. I found the elevator concept interesting because it allowed you to have your own space and privacy in the lift. The property was decorated beautifully!! Stayed with my 9 month old baby and it was a very comfortable experience. Would definitely come back."