Firestone Complete Auto Care

"Definitely 5 star service. Very knowledgeable and spent time explaining the problem to me. Offered me different options that would actually accommodate my needs. Were very polite and thorough in their knowledge...Would recommend them to my friends and neighbors."

"I recently had the experience of purchasing 4 tires at this store. I initially arrived without an appointment and although they were very busy, Scott checked me in, and with little wait, my car went into the service bay. Once an evaluation was written up by Dave, Justin gave me a quote for the installation and alignment of 4 new tires and told me that they would call me when they arrived. Two days later Frank called and got me in immediately to have them installed. Upon arrival, with little wait, my car went into the service bay. The entire process took less than 2 hours. I highly recommend this facility. The staff was very professional and knowledgeable. A special thank you to Dave the service tech. who not only didn't object to me watching, but was willing to answer any questions I had."

"The staff is excellent at informing you of the issues and the options available to you for the repair on your vehicle. They were thorough and professional and completed the job in a timely manner"

"I was provided with good mechanical service for general preventative maintenance. Good work done by the guys in the garage. During the payment process I was offered a discount if I applied for a credit card, I declined the offer and explained that my credit is on "hold" due to a recent identity theft issue and I'm not eligible for additional credit until I lift the hold myself. A week or so after my service visit, I received a letter from CreditFirst, my application for a Firestone Complete Auto Care credit card was declined. I specifically refused this offer but apparently my request was ignored, my application was submitted without my authorization and my credit score took a negative hit as a result. NOT COOL! These guys lost my trust on my first visit there, AND I didn't even get the discount! This process can be improved by not ignoring and carelessly damaging customers while shamelessly profiting from their customer's lucrative credit potential. Good job in the garage, the front office needs improvement, in my opinion... maybe the corporate office needs to modify practices as well . . . . this same situation has been documented at other Firestone locations as well. Shameful."

"Nice staff! Very good service and professional explanations. Justin was very kind and professional. Thank you for the good experience!"