Durango Toyota

"Please note: this review is in regard to the SERVICE DEPARTMENT and customer service, not Sales. This dealership is beyond incompetent and is reprehensible on every possible level. I would never, ever recommend dealing with them in any capacity - spend the gas and drive to Farmington or further afield. Our saga with Durango Motor Company’s Toyota department began in early 2023 with a faulty fluid exchange that was performed on one of our Tundras. As assessed by independent mechanics, they overtightened the plug in the rear diff, causing it to catastrophically fail (gushing gear oil) in a very remote part of NM. The end result was a completely trashed rear diff that required replacement. We were eventually able to trailer it to DMC for repair. After delays and so many unanswered phone calls that I was calling Toyota’s actual company customer service reps on a 48hr basis with still no reply from DMC, a new (used) rear diff was installed. As we ended up discovering, during this period (that ended up lasting months) the Tundra was sitting on the DMC lot, completely unlocked. At this point, I went in in person and spoke to staff members that had no record of the initial repair order and claimed no awareness of, at times, daily calls from us and also at least three calls from Toyota itself. After reviewing the repair invoice I noticed that we were being billed for an entire rear axle assembly when it was confirmed that only the diff was replaced, at which point I went out to the truck with a DMC Toyota service representative who confirmed that no, there was no new axle - only the rear diff as previously discussed. Not only does DMC not stand behind their initial failed servicing, but they bill for items that are not installed at all. This company is a complete scam who wishes only to rip you off. At the time we owned seven Toyotas, two of which had been previously purchased from DMC and five of which we had been paying DMC to service. One of these had new struts and shocks installed in early 2023, however DMC mechanics failed to attach the replacement parts correctly to the truck frame, causing the struts to drop into the tires and cause great damage, and could have easily caused an extremely bad wreck had we not noticed the failure. DMC Toyota tried to bill us for all of the damages, but ultimately covered the (large) repair costs and new tires after they were unable to find any other explanation beside their own faulty workmanship. Unfortunately this was not the case with the aforementioned Tundra, and we were stuck paying for repairs and a part that was not ever installed (“We can give you a discount, but can't change the line on the invoice for the axle”). Please, please, never entrust this dealership with your vehicle. It could, at best, cost you thousands of dollars and months without your vehicle. Durango has many better and far more ethical independent mechanics."

"We had the privilege of working with Wynn at Durango Toyota. Wynn did an excellent job with helping us meet our goal and needs for a new vehicle. We highly recommend his services."

"We had an excellent car buying experience this weekend with Mel. He made us feel relaxed and comfortable with no pressure and no uncomfortable sales pitch. Everyone who helped us along with Mel were all fantastic. We will continue to bring our business to Durango Motor Co in the future to work with Mel. Thank you for making this a great experience."

"I don't write many reviews, but this one is well deserved. I was in the market for a new 4Runner and sent an email to multiple dealerships in Utah and the surrounding states (I'm in Utah). A salesman responded the following morning and was extremely helpful with all of my questions, including finding the perfect vehicle for me. The total process took about two weeks, between emails with our work schedule, but at no point did I ever feel as though my business wasn't wanted. Caleb N. absolutely went above and beyond to make sure I had a good experience, as this was my first brand new vehicle. He was also the only salesman who continued to reply and work this deal with me, out of the multiple dealerships I reached out to. I will always refer people to Durango Toyota/Durango Motor Company for their professionalism and ease of the entire process. I made the drive to Durango from Utah in the vehicle I was trading, walked in, signed a few papers, and was back on the road in the matter of about 30 minutes. I can't thank you enough for your help and willingness to work with me on this purchase. Huge shoutout to Durango Toyota and specifically Caleb!"

"Walk right in and got the cars we needed. Joe Garcia was an excellent in helping us get our cars so wanted. He was Very down to earth and friendly. I like that we were not bothered in our search while walking through the lot looking at cars. Very respectful and responsible and reasonable staff. Devan (hope I got that spelling correctly) in finance was also very helpful a pleasure to talk to and deal with. Thank u both and your entire staff tremendously!"