Folsom Lake Toyota Service Center

"Jim McMullen took care of me for my oil change. He is a very friendly guy and you can tell he is honest. He didn’t try to rip me off or sell me things I didn’t need. He was just straight with the facts. I do need a brake change soon, and will go with him at my next service appointment. I went to Folsom Lake Toyota a few years back, but haven’t been back until yesterday. The last time I was there, I spent over $1,000 and I felt like the service advisor was being way too pushy to sell things I didn’t need. I kept seeing the service advisors emails for service specials, but did not feel comfortable coming back. In fact, I told myself I would never come back. I went yesterday, hoping I would get a different service advisor, What a relief yesterday’s experience was, and it appears the first service advisor I went to is no longer there. I will be going with Jim from now on."

"My 10K service came due while I was traveling. Easily made a reservation with Folsom Lake and moved forward. I was the first appointment of the day and was met by a friendly and energetic young lady, Laura T., who treated me like I was a long-time customer. She got things going and gave me a tour of the facility so I'd be comfortable while waiting. I was back on the road shortly. I truly appreciate Laura's help and demeanor, in my opinion she is an asset to the dealership."

"Never again. Twenty minute wait to check my vehicle in for a basic service, even with an appointment. Twenty minute wait for service advisor to get my keys and pay the bill. I asked reception to check out and was told to wait on my service advisor because he had the keys. I guess he’s the only guy qualified to do it? 3 1/2 hrs for oil change and tire rotation. Tech recommended new air and cabin air filter , even though I told them it had been done the week before. Just comical. Go anywhere but here. There’s too many better options."

"Great experience here with Austin in Service. I was greeted by multiple other friendly employees who offered me refreshments inside. They were able to help me even though I didn’t have an appointment which I really appreciated. One thing to note was originally I didn’t realize that parts and service were not at the same location as the New car department, but they gave me directions on how to get to Service and Parts which was only a few minutes down the road."

"Against my better judgement I took my 2022 Tacoma in for the free oil change included with the purchase of the vehicle. I always do my own services because I don’t trust that they will do a good job and I know I will. Well, they didn’t do a good job. They damage my oil filter housing AND way over tightened it. The manager Austin did give me a replacement for free, but I did not receive an apology. The receptionist on the phone was very rude to me when I called in with the problem, very quickly dismissing my call to voicemail. I will never be back here for a service or anything else. I will buy my parts, oil, etc elsewhere."